Jobs
>
Palo Alto

    Customer Success Operations Analyst - Palo Alto, United States - AISERA

    AISERA
    AISERA Palo Alto, United States

    5 days ago

    Default job background
    Description


    Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model.

    Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.


    Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

    Our seasoned founding team has led companies through several prior successful startups and acquisitions.

    We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience.

    Our team members operate with a high degree of empathy for our customers and each other.

    Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.


    The Role:


    As a Customer Success Operations Analyst, you play a pivotal role in ensuring the efficiency and effectiveness of customer success operations within the organization.

    You will be responsible for analyzing data, identifying trends, and implementing strategies to optimize customer success processes. Your focus will be on enhancing customer satisfaction, retention, and overall experience through data-driven insights and operational improvements.


    If you are a results-driven and customer-focused professional looking to make a significant impact in the customer success function of an exciting SaaS enterprise startup, we encourage you to apply.

    Join us on our journey to revolutionize the industry and create lasting relationships with our valued customers.

    This role is based out of our

    Palo Alto, CA

    office, and an

    Onsite interview

    is required as part of the process.


    Responsibilities:

    Data Analysis and Reporting :


    Collect, analyze, and interpret data related to customer success metrics, including customer satisfaction scores, churn rates, renewal rates, and other key performance indicators.

    Generate regular reports and dashboards to provide insights into customer behavior, trends, and opportunities for improvement.
    Utilize various analytical tools and techniques to identify patterns, correlations, and predictive insights to enhance customer success strategies.


    Process Optimization :
    Evaluate existing customer success processes and workflows to identify inefficiencies and areas for improvement.

    Collaborate with cross-functional teams, including Customer Success Managers, Sales, and Product Development, to streamline processes and enhance the overall customer experience.

    Implement automation solutions and tools to improve operational efficiency and scalability.


    Customer Lifecycle Management :
    Develop and maintain a deep understanding of the customer lifecycle journey, from onboarding to renewal.
    Identify opportunities to enhance customer engagement and satisfaction at each stage of the lifecycle.
    Work closely with Customer Success Managers to develop personalized customer success plans and interventions based on data insights.


    Technology Enablement :
    Evaluate and recommend customer success software platforms and tools to support operational efficiency and effectiveness.

    Assist in the implementation and integration of new technologies to streamline processes and improve data management within the customer success team.


    Training and Documentation :


    Develop training materials and documentation to educate Customer Success Managers and other team members on best practices, processes, and tools.

    Provide ongoing training and support to ensure team members are proficient in utilizing customer success systems and processes effectively.


    Basic Qualifications :
    5+ years' experience in data analysis, preferably in a customer-facing or operational role.
    Proficiency in data analysis tools and software, such as Microsoft Excel, SQL, or Tableau.
    Proficiency in Microsoft Office and Google Suite, and comfortable working with slides to publish reports on a regular schedule.
    Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
    Excellent communication and interpersonal skills with the ability to collaborate effectively across teams.
    Experience working with customer success or CRM platforms (ideally, Salesforce) is preferred.
    Knowledge of customer success principles and practices is a plus.
    Thrive in a dynamic startup environment, demonstrating adaptability, resilience, and a willingness to take initiative.
    Bachelor's or Master's degree in Business Administration, Information Systems, or related field.


    Preferred Qualifications:
    Startup experience
    Enterprise SaaS experience

    Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees.

    We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

    #LI-NV1
    #J-18808-Ljbffr
  • Moveworks

    Business Operations Analyst

    12 hours ago

    Moveworks Mountain View, United States

    Finance Mountain View, CA Full Time · **Who We Are**: · Moveworks is the copilot platform for automating employee support, empowering our customer's workforce to converse with all of their business systems through natural language. Powered by the world's most advanced LLMs and ou ...

  • Truework

    Revenue Operations Analyst

    12 hours ago

    Truework San Francisco, United States

    Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry ...

  • BMNT

    Financial & Operations Analyst

    1 week ago

    BMNT Palo Alto, United States

    Job Description · Job Description · Location: · This is a · Hybrid · position in Palo Alto, Ca or Arlington, VA with the expectation of being in the office two to three days per week. · BMNT is looking for a highly motivated and detail-oriented Financial and Operations Analy ...

  • SA Technologies Inc

    Billing Operations Analyst

    1 week ago

    SA Technologies Inc Palo Alto, United States

    Job Description · Job Title: Billing Operations Analyst · Location: Palo Alto, CA (OR) Atlanta, GA · Duration: 12 Months (with extension) · Mode of Work; ONSITE · Responsibilities: · 1. Analysing all billing procedures and identifying opportunities for improvement. · 2. Ve ...

  • BMNT

    Financial & Operations Analyst

    3 days ago

    BMNT Palo Alto, United States

    Job Description · Job DescriptionLocation: This is a Hybrid position in Palo Alto, Ca or Arlington, VA with the expectation of being in the office two to three days per week. · BMNT is looking for a highly motivated and detail-oriented Financial and Operations Analyst to join our ...

  • PanasonicWELL

    Strategy and Operations Analyst

    1 day ago

    PanasonicWELL Palo Alto, United States

    About PanasonicWELL: · Officially launched in July 2023, PanasonicWELL is an innovation arm within Panasonic Holdings Corporation working to build fully scalable family wellness businesses. We're working to gain insight into families' goals and to use state-of-the-art AI and othe ...

  • Zeta Global

    Analyst, Supply Operations

    1 day ago

    Zeta Global San Francisco, United States

    **WHO WE ARE** · Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing P ...

  • Earnin

    Compliance Operations Analyst

    5 days ago

    Earnin Palo Alto, United States

    Position Summary: · We are seeking an experienced Compliance Operations Analyst who will play a critical role in ensuring compliance with regulatory requirements and mitigating both current and emerging risks by creatively leveraging data and technology to improve the effectiven ...

  • Crisis24

    Analyst, Tax Operations

    2 weeks ago

    Crisis24 Palo Alto, CA, United States Full time

    Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced ...

  • NVIDIA

    Software Operations Business Analyst

    5 days ago

    NVIDIA Santa Clara, United States

    NVIDIA has been redefining computer graphics, PC gaming, and accelerated computing for more than 25 years. It's a unique legacy of innovation that's fueled by great technology—and outstanding people. Today, we're tapping into the unlimited potential of AI to define the next era o ...

  • Yohana

    Strategy and Operations Analyst

    3 weeks ago

    Yohana Palo Alto, United States Full time

    · About PanasonicWELL: · PanasonicWELL is a new venture business incubator from Panasonic, committed to innovating new services and technologies to improve the lives of modern families. Our teams are relentlessly focused on improving health, wellness and overall well being outco ...

  • Crisis24

    Analyst, Tax Operations

    2 weeks ago

    Crisis24 Menlo Park, CA, United States Full time

    Daily responsibilities will focus on the monitoring of global events, camera and alarm monitoring, internal and external communications, and responding to alerts from a variety of security systems and tools. Analysts must be able to effectively comprehend data and compose clear a ...

  • NextDeavor, Inc.

    Business Operations Analyst 4

    12 hours ago

    NextDeavor, Inc. San Jose, United States

    **Business Operations Analyst 4** · **12+ Months W2 Contract** · **San Jose, CA (hybrid)** · **Benefits You'll Love**: · - NextDeavor offers health, vision and dental benefits for contract employees. · - You'll be eligible to receive Paid Sick Leave (Amount varies per state). · - ...

  • Renesas Electronics

    Associate Sales Operations Analyst

    6 days ago

    Renesas Electronics San Jose, United States

    **Company Description** · Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, in ...

  • LeadStack Inc.

    Research Operations Financial Analyst

    5 days ago

    LeadStack Inc. Palo Alto, United States

    Tech Lead TECHM-JOB-29312 · Location: NewYork City · Skill: SpringFrame Work · Required Skills: · java, microservices, spring boot Hands on experience in design and defining architecture of complex web based applications. Hands on experience on building distributed application u ...

  • AISERA

    Customer Success Operations Analyst

    5 days ago

    AISERA Stanford, United States

    Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences an ...

  • Amazon Web Services, Inc.

    Sales Operations Analyst, Isv Segment, Gso

    5 days ago

    Amazon Web Services, Inc. San Francisco, United States

    3+ years experience in Sales Operations or Analytics focused roles · - 3+ years experience utilizing SQL, Excel, and other tools to manipulate and analyze large, complex data sets · - 2+ years experience with sales CRM tools such as Salesforce or similar software · - Bachelor's d ...

  • ICONMA

    Business Operations Analyst

    5 days ago

    ICONMA Mountain View, United States

    Top 3 Daily Responsibilities : (3+ bullets of the main responsibilities on the assignment) · Overall Mission : Find unique ways to make the hardware team operate quickly and efficiently, while keeping morale and productivity extremely high. · Be a good partner working cross-f ...

  • ICONMA

    Business Operations Analyst

    4 days ago

    ICONMA Mountain View, United States

    Top 3 Daily Responsibilities · : (3+ bullets of the main responsibilities on the assignment) · Overall Mission · : Find unique ways to make the hardware team operate quickly and efficiently, while keeping morale and productivity extremely high. · Be a good partner working cros ...

  • Lightmatter

    People Operations Analyst

    2 days ago

    Lightmatter Mountain View, United States Full time

    People Operations Analyst · Lightmatter is a photonic computer company that is redefining what computers and human beings are capable of by building the engines that will drive discoveries and progress sustainably. With modern human progress relying heavily on computers, the worl ...