- Provide post-sale technical support
- Solving complex software issues by using logs and diagnostic reports
- Troubleshoot functional and performance issues
- Communicating findings and case status internally to engineering and externally to partners
- Performing deep dives into log files and reports from partners and provide solutions
- Working with QA and development resources to prioritize, debug and deliver fixes to partners and occasionally to end customers
- Providing partner and customer feedback to product teams
- Collaborating with in-house engineers and world-renowned technical partners
- Participating in product installation, deployment and implementation support and hardware
- Some nights or time on weekends will be needed as per customer demand
- AS/BS degree in Computer Science or related field and several years of related experience
- Experience providing software problem solving and support
- Prefer experience with complex, high-performance multi-threaded applications (these are mainly written in C language, some Python).
- Knowledge of Linux OS and Linux commands
- Experience digging into log files and reports to come up with solutions
- Strong interpersonal skills and able to work as part of a team learning and growing together.
- The ability and desire to learn the software and become expert.
- Desire to learn new technologies and be part of a team
- Experience with backup software/technology or security
- Familiarity with server hardware and networking
- Previous experience working for a company that develops and sells software
- Experience with Cyber Security/Recovery and/or data backup is a big plus.
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Technical Support Engineer
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Client Tech Support Engineering
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Fiserv, Inc. Berkeley Heights, United States**Calling all innovators - find your future at Fiserv.** · We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of ...
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Administrative Assistant
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Director, Production Services
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Project Manager
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Corporate Counsel
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Consultant Economic Development
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FirstEnergy Corp Holmdel, United States**FirstEnergy at a Glance · **We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. · FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliabil ...
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Customer Tech Support
4 days ago
Index Engines Inc. Holmdel, United StatesRole Overview: · Index Engines has been providing organizations with power over information since 2004. Our scalable, high performance indexing engine has been uniquely architected to support both primary and backup data and is unmatched in the industry. · CyberSense is the lates ...
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Grant Writer
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Colliers Engineering & Design Holmdel, United StatesOverview: · **Responsibilities**: · - Research funding opportunities and summarize details for clients. · - Conduct outreach to Client Managers and clients on opportunities. · - Run meetings with internal and external clients and program contacts. · - Responsible for the quality ...
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Director, Production Services
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Santander US Holmdel, United StatesDirector, Production Services - Payments & Commercial Technology · Trenton, United States of America · Reporting to the Head of Payments & Commercial Technology, this role leads the Production Support and Systems Management function. · Responsible for fostering an environment of ...
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Vice President, Marketing
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Commercial Real Estate Agent
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Resources Real Estate Colts Neck, United StatesJOIN OUR TEAM · Resources Real Estate is a premier award-winning, independent brokerage providing both residential and commercial real estate clients with an exceptional standard of professional service, state-of-the-art technology, and in-depth market knowledge throughout the st ...
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Sales Associate
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IT Support Specialist
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Financial Information Incorporated Tinton Falls, United States**IT Support Specialist** · Financial Information Inc, (FII) has an excellent opportunity available for a hands-on, IT support role to provide desktop, infrastructure, and helpdesk support for our employees and customers on our internal systems, and internal and external products ...
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Stellar Ventures Irvington, United StatesField Service Engineer – Wet Bench Tools · Location: Hamburg, Germany · Competitive salary + Company car · Responsibilities: · •Installing and servicing complex production systems · •Planning and implementing modifications to existing systems · •Performing preventive mainten ...
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IT Support Engineer
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Support Engineer
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Support Engineer
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DiNi Communications, Inc. New York, United StatesDiNi Communications, Inc. is seeking a dedicated Junior Support Engineer to manage our Client's extensive video management system, which includes over 65,000 cameras. This role requires interaction with various system management teams and customers to support over 650 servers, 28 ...
Software Technical Support Engineer - Holmdel, United States - Agile Staffing Inc
Description
Position: Software Technical Support EngineerLocation: Holmdel, NJ
Status: Permanent, Full Time
Compensation: $90,000 to $115,000 depending on skills and experience
Our client is an exciting software company that is growing quickly and hiring lots We're searching for dedicated Software Support Engineers with a knack for solving software related issues by taking deep dives into file logs and who have knowledge of Linux OS and Linux commands.
Responsibilities: