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Director- Sales and Customer Evolution- Employee Group Benefits - South Portland, United States - Reliance Matrix
Description
Job DescriptionThis role will support the design and implementation of major business strategies and change programs for the Sales and Customer Solutions team.
The Director- Customer Evolution will be responsible to drive strategic business transformation, making fundamental changes in how service is conducted in order to help cope with shifts in the market environment by modernizing our use of technology, drive digital transformation and look to automate processes, creating efficiency and improving the experience for customers.
The Director- Customer Evolution will optimize the effectiveness of the Reliance Matrix Customer Solutions team through capacity modeling and utilization of planning tools which enable business development and support our growth strategies.
This role will coordinate and reinforce usage of our sales enablement toolset and play a key role in empowering the customer solutions organization with streamlined communications, content and resources at their fingertips to be better equipped to do their best work and save time.
StrategyDevelops and drives Sales and Customer Solutions department projects and initiatives; represents the team on cross-department and cross-functional projects, as needed
Partners with the Sales and Customer Solutions leadership team on the model evolution to meet the needs of brokers and customers
Works with a variety of stakeholders to implement new strategies, processes and technologies that will positively impact the business as a whole.
Provide leadership, strategic direction, and project management to the overall program and individual projectsBe responsible for innovation and taking ideas relating to service and sales from concept to implementation.
In partnership with Sales & Customer Solutions leaders, develop supporting communication plans to stakeholder, gain input/feedback, and facilitate successful implementation.
Operational ReadinessLeads and develops processes to streamline product and project initiatives, including Shinka Readiness and adoption planning
Lead large-scale changes within the organization
Provides department leaders with recommendations and consultation to improve teamwork or processes
Focuses on identifying and executing process and service value improvements
Reviews and proposes enhancements regarding capacity, geographic alignment, and ongoing competency training and development
Partners effectively with leaders in the customer solutions team to develop a roadmap for initiatives that align to the strategic objective for improvement in the effectiveness of the service organization and ultimately, the customer experience
Additional Responsibilities
Leads change
Analyze customer and competitor trends to help business leaders optimize operations, sales strategies and capitalize on new opportunities
Models and drives company values in the department
Required Knowledge, Skills, Abilities and/or Related Experience
Bachelor's Degree, or related; or equivalent experience
Strategic and visionary. Can take along view of the organization and articulate a vision for the transformed business.
Good project manager. Can manage complex projects with many moving parts, including timelines, budgets and resources
Proven results enabling sales or service teams and initiatives
Commitment to continuous, ongoing improvement in the level of service provided by all sales, service and support staff
Process improvement (6 Sigma or LEAN) and digital transformation experience preferred
Proven problem solving, change management and root cause identification skills
Ability to thrive in a fast-paced, challenging and collaborative sales environment
Excellent people skills, ability to develop strong working relationships with other departments and with outside vendors
Proven track record of driving customer experience initiatives.
Strong organizational and time management skills, as well as the ability to work independently with minimal hands-on supervision.
Ability to display and use excellent discretion and judgment.
Ability to maintain confidential information
Digital fluency
Ability to Travel :
Up to 25%
Office Locations :
United States
South Portland, ME
Schaumburg, IL
Atlanta, GA
Tampa, FL
Fort Lauderdale, FL
Annandale, VA
Greenwood Village, CO
Houston, TX
Dallas, TX
Portland, OR
Charlotte, NC
New York, NY
Cincinnati, OH
Boston, MA
What We Offer
At Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential.
And we can't do this without our most important asset—you.That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits:
An annual performance bonus for all team members
Generous 401(k) company match that is immediately vested
A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
Multiple options for dental and vision coverage
Company provided Life & Disability Insurance to ensure financial protection when you need it most
Family friendly benefits including Paid Parental Leave & Adoption Assistance
Hybrid work arrangements for eligible roles
Tuition Reimbursement and Continuing Professional Education
Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program
Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council
Our Values:
Integrity
Empowerment
Compassion
Collaboration
Fun
EEO Statement
Reliance Matrix is an equal opportunity employer.
We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation.
We assure you that your opportunity for employment depends solely on your qualifications.#J-18808-Ljbffr
