- At least one (1) year of experience in a call center and banking environment, which includes knowledge of sales and service preferred.
- Possess the aptitude to exercise self-awareness, self-regulation, motivation, inspiration, empathy, and be service-oriented, utilizing influence in a positive manner
- Must be effective in written and oral communication, including the ability to speak and hear to give and receive instructions and information to others in person and over the telephone
- Computer knowledge and experience normally expected in professional environments, including Microsoft programs, Outlook scheduling, and the knowledge of how to navigate effectively on the internet
- Accurately performs mathematical calculations
- Spanish-bilingual preferred
- Anthem Vivity HMO & Delta Care USA Dental – OCCU covers 100% of the associates' monthly premium.
- Life insurance at no cost to associates.
- 401(k) – OCCU automatically contributes 3% of the associate's earnings PLUS matches up to 5% of the associate's contribution (dollar for dollar).
- Vacation hours – 13 days per year, rolls over year-to-year and increases with tenure.
- Sick hours – 7 days per year and rolls over year to year.
- Paid Holidays
- Annual performance merit increases
- Professional and personal development programs, including educational grants up to $2k per year and step progression opportunities.
- Annual discretionary bonus (2022 was over 7 %)
- Professional, welcoming, and collaborative work environment focused on achieving goals, recognizing successes, and excelling at member service.
-
Call Center Banking Service Representative
21 hours ago
Orange County's Credit Union Santa Ana, United States**_Working remotely may be granted after completing training and demonstrating outstanding performance during the first six months._** · **Workplace Excellence**. Through our associates' opinions and voices, Orange County's Credit Union is a proud recipient of the Peter Barron St ...
-
Tuttle Click Automotive Group Irvine, United StatesTuttle Click Automotive Group is seeking a customer service team member who seeks personal growth while contributing to department and team success. · **Benefits**: · - Competitive Salary · - Employee Appreciation Day · - Flexible Schedules · - Family owned & operated since 1946 ...
-
Customer Service Representative, Call Center
3 days ago
Axonics Modulation Technologies Irvine, United States**FLSA** · - Hourly Non-Exempt**Department** · - Operations**Reports To** · - Customer Service Manager Job Responsibilities: · To enhance the customer experience of external and internal Axonics customers by consistently providing high quality service in the areas of problem reso ...
-
Customer Service- Call Center Agent
1 day ago
Capgemini Government Solutions LLC Irvine, United States**Responsibilities**: · As a Call Center Agent, you will: · - Respond to incoming telephonic and non-telephonic inquiries by researching cases, customer history, and other knowledge articles to provide an appropriate response. · - Clearly document and communicate all customer int ...
-
Employee in the emergency and service center
1 week ago
BlueHorizon Solutions Fairview, United StatesProcessing of digital messages using the control center software at Fairview. · Training period of approximately 6 weeks. · Possibility for further training as an NSL specialist and leading NSL specialist. · Active duty in the emergency and service control center according to sch ...
-
Service Center Manager
1 week ago
Power Technique North America LLC Anaheim, United States**Service Center Manager - PTNA - Anaheim, CA**: · - Functional area: Service- Country: United States- City: Anaheim, CA- Company name: Power Technique North America LLC- Date of posting: May 7, 2024Our solutions are a key part of most industries - electronics, medical research, ...
-
Shared Services Center Coordinator
1 day ago
House of Imports Buena Park, United StatesOverview: · **Position Overview** · The Accounting Coordinator will be responsible for the finance quality control and review function. Checks deal paperwork for accuracy after F&I Manager has signed off on the deal and prior to the deal leaving the store for the Shared Service C ...
-
Service Center Manager Iii
3 days ago
Xpress Global Systems, LLC Chino, United StatesOverview: · At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time. We are looking for hardworking, intelligent people with a relentless dedication to safety, quality, and customer service. · The **Service Center Manager** manages custom ...
-
Patient Services Representative- Call Center
2 days ago
Mount Sinai Huntington, United States**Description** · Performs secretarial and general office support involving word processing, typing, telephone reception, mail distribution and record and file maintenance. Typically services are provided for an assigned department, care center or nursing unit. · **Responsibiliti ...
-
Sapphire Solutions Orange, United StatesOUR UNDERSTANDING · We do our work with joy and conviction. · Our understanding is the basis of our daily actions. Our values are important to us and shape our working relationships with colleagues, employees, and customers. · YOUR TASKS · Handling customer inquiries by phone and ...
-
Stellar Innovations Garden, United StatesHome Office · We are looking for Attention Estonian Customer Service RepresentativesNo sales, no distribution Finding Estonian customer service representatives is like discovering a pearl in the ocean - a valuable resource that we proudly welcome to our team. · Would you like to ...
-
Call Center Customer Service Representative
3 days ago
Carnago & Carnago LLC Los Angeles, United StatesJob Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and promoti ...
-
Call Center Customer Service Representative
1 week ago
Reboot Tech Ontario, United States_**REBOOT TECH, LLC is an R2v3-certified start-up company in IT asset disposition (ITAD) and end-of-life electronics recycling. We are searching for a reliable and qualified Sales Service Representative. **_ · **Responsibilities include but are not limited to**: · - Promote Reboo ...
-
Call Center Customer Service Agent
1 day ago
Connexsphere Flow Los Angeles, United States**Job Title**: Call Center Customer Service Assistant · **Location**: Los Angeles, CA · **Department**: Customer Service · **Job Type**: Full-Time · **Key Responsibilities**: · - **Customer Interaction**: · - Handle customer inquiries, complaints, and feedback efficiently. · - Pr ...
-
Management (m/f/d) Service Center Germany
1 week ago
SilverLinx New Fairview, United StatesHAAG-STREIT Germany, located in Wedel near Hamburg, sees itself as a full-service provider for doctors and clinics in ophthalmology. In addition to sales, marketing, and technical service for the entire product portfolio, HAAG-STREIT is also an experienced planner for new practic ...
-
Call Center Customer Service Agent
5 days ago
HK CORPORATION Chino, United States**WE WILL TRAIN NO EXPERIENCE NEEDED WEEKLY PAY ** · **THIS JOB IS FROM 7AM TO 2PM MONDAY THROUGH FRIDAY** · **HOURLY PLUS BONUS.** · - ABILITY TO FOLLOW A SCRIPT & MANAGE OUTGOING CALLS. · - FIRST JOB OKAY. · - COMFORTABLE ON THE PHONE · - ABLE TO BE A TEAM PLAYER · - SPANISH IS ...
-
Zters Waste Value Cypress, United StatesJoin a growing team at a company named one of Houston Chronicle's Top Workplaces Successful Account Managers create and maintain relationships with customers large and small, while achieving expected sales and profit growth goals. This position pursues profitable new business opp ...
-
Service Center Loss Prevention Supervisor
3 days ago
TJ Maxx Riverside, United StatesCome to work and be ready to think on your feet, grow your skills, and embrace the many opportunities. Our Distribution Centers are the key to getting new products out to TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. To keep up with our ever-changing inv ...
-
Call Center Customer Service Representative
1 week ago
UHSM Unite Health Share Ministries Santa Ana, United StatesUnite Health Share Ministries (UHSM) is a nonprofit, faith-based health sharing ministry that facilitates member-to-member health sharing among fellow Christians, serving as a connector to administer medical cost sharing. The UHSM mission is to help Christian families fulfill the ...
-
Call Center Customer Service Representative
4 days ago
UHSM Unite Health Share Ministries Santa Ana, United StatesJob Description · Job DescriptionUnite Health Share Ministries (UHSM) is a nonprofit, faith-based health sharing ministry that facilitates member-to-member health sharing among fellow Christians, serving as a connector to administer medical cost sharing. The UHSM mission is to he ...
Contact Center Service - Santa Ana, United States - Orange County's Credit Union
Description
Job Description
Job DescriptionWorking remotely may be granted after completing training and demonstrating outstanding performance during the first six months.
Workplace Excellence. Through our associates' opinions and voices, Orange County's Credit Union is a proud recipient of the Peter Barron Stark Award for highest associate satisfaction in the workplace We're pleased to say we're a premier financial service provider with over 85 years of experience serving 123,000+ members. Orange County's Credit Union is currently $2+ billion in assets & growing. Our mantra is: Putting People First: Connect, Discover, Deliver & Wow If you desire to serve people, this role is rewarding, brings purpose to the community, and provides the opportunity to make a difference
The successful Call Center Representative has an exuberant demeanor and provides members with general information regarding their accounts, credit union policies, and services through extraordinary Member experiences. By comprehending Member preferences and providing 'trusted advisor' service, you'll match products and services that meet members' financial needs, while building and deepening relationships.
ESSENTIAL FUNCTIONS:
Relates favorably with members and colleagues in all encounters, conveying information and communicating with mutual respect, resulting in new account relationships and referrals. Cross-sells additional products and services that meet the member's needs and resolve escalated member issues.
Assists in areas of Credit Cards, fiduciary accounts such as trust accounts, and more intricate products and services.
Meets/exceeds your goals, including enhanced Member Survey Scores, Productivity, and Quality Assurance Scores on randomly selected and monitored calls. Assists and contributes to achieving individual, department, branch, and credit union goals and the organization's strategic plan.
Availability for opening and closing shifts Monday – Friday ranging between 8am – 7:00pm, and two Saturdays per month 9am – 2:00pm.
QUALIFICATIONS:
Final offers are based on qualifications, internal equity, and the level of position offered. Below are OCCU's Call Center Representative job levels with their corresponding hourly pay ranges:
Call Center Rep. I: $20.00 (Requires recent call center experience in any industry)
Call Center Rep. II: $21.00 (Requires recent banking or experience within financial industry)
Call Center Rep. III: $22.00 (Requires call center banking AND consumer lending experience)
Generous benefits include:
