- Direct the Front Office team members as required, ensuring seamless coordination and service delivery.Stepping in as the Manager on Duty during the absence of the General and Front Office Manager, you supervise the Front Desk, Night Auditors, and Guest Services Agents, maintaining a high level of service quality.
- Warmly greet guests, handle their registration process, assign rooms, and enter their information into the property management system, ensuring a smooth check-in experience.As well as collecting security deposits upon guest check-in and explaining room charges, you accept payments through various methods, including cash, check, or credit cards, and issuing room keys and facilitating the check-out process are vital aspects of your role.
- Manage all incoming phone calls to the front desk and operator, transferring them as needed.Adapting phone settings to guests' requirements and providing assistance and information about hotel services, registration, and local amenities is part of your duties. Keeping an eye on room occupancy and availability ensures efficient room allocation and guest satisfaction.
- Compute bills, collect payments, and provide change to guests, handle cash, and process credit card payments and credits.
- Manage reservations, and post various charges such as room rent, pet fees, cleaning fees, upgrade fees, and other miscellaneous fees to guest folios.
- Actively listen to guests and finding solutions to their concerns, ensuring their satisfaction.
- Balance all cash, credit card, and other postings to the daily report at the end of your shift ensures accuracy in financial transactions.Also, making cash deposits in the safe maintains financial security.
- Coordinate with housekeeping for VIP guests' arrivals enhances their experience.You play a pivotal role in training new Front Desk personnel to uphold service standards.
- Must be to lift to 15lbs
- Must be able to stand for long periods of time
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Excellent customer service skills
- Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
- Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
- Required to pass a background check, drug test, and prove eligibility to work in the United States
- Comprehensive health benefits - medical, dental and vision
- Paid Time Off (PTO) - vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
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Front Office Supervisor - Orlando, United States - Westgate Resorts
Description
Company DescriptionPay Rate: $18 / hour - Use our Daily Pay benefit and get access to your pay as you need it.
Westgate Blue Tree Resort offers you the opportunity to welcome guests to our beautifully landscaped property in Lake Buena Vista near world-famous theme parks and help them enjoy a truly memorable Central Florida vacation getaway. As a member of the Westgate Blue Tree team, you will experience a truly unique and rewarding work environment.
Job Description
As a front office supervisor, you are responsible for ensuring we provide the highest level of guest service and that our standards are met and always maintained.
As the Front Office Supervisor, you will:
Qualifications
Why Westgate?
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