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    Customer Service Specialist - Columbia, United States - Soda City Movers LLC

    Soda City Movers LLC
    Soda City Movers LLC Columbia, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionJob description


    Join our team at the forefront of Columbia's moving industry, where excellence meets warmth and professionalism. As the premier moving company in Columbia, SC, we take pride in delivering unparalleled service to our valued customers. Our continued success hinges on assembling a team of dedicated individuals committed to upholding our standards of excellence and fostering a friendly, supportive work environment.

    Duties and Responsibilities - A Customer Service Representative's duty is to support customers. This main responsibility covers lots of duties, such as:
    • Providing introductory information to new customers
    • Ensuring that customers are satisfied with products or services
    • Following up with clients or customers to check that they're still satisfied with any purchases
    • Letting customers or clients know about additional products or services
    • Determining the quickest, most effective ways to answer a client's or customer's questions
    • Escalating queries and concerns
    • Troubleshooting common issues with a product or service
    • Working with a team of CSRs and other departments to find appropriate solutions
    Skills and Qualifications - need a variety of skills and qualifications to succeed, including:
    • Interpersonal and customer service skills
    • Analytical and problem-solving skills
    • Multitasking and organizational skills
    • Ability to answer a high volume of calls and/or emails daily
    • Ability to share work among a customer service team
    • Attentiveness and patience
    • Time-management skills
    • Ability to find the positive in any situation
    Job Type: Full-time

    Pay: $35, $38,000.00 per year

    Benefits:
    • 401(k)
    • 401(k) matching
    • Paid time off
    Experience level:
    • 1 year
    Shift:
    • 8 hour shift
    • Day shift
    Weekly day range:
    • Monday to Friday
    • Weekends as needed
    Work setting:
    • In-person
    • Office
    Education:
    • High school or equivalent (Required)
    Experience:
    • Sales and Scheduling: 1 year (Required)
    • Customer service: 2 years (Required)
    Shift availability:
    • Day Shift (Required)
    Ability to Commute:
    • Columbia, SC Required)
    Work Location: In person
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