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    Program Manager - Chicago, United States - Compass Group USA

    Compass Group USA
    Compass Group USA Chicago, United States

    1 week ago

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    Description
    Program ManagerClick Here to Apply OnlineJob Description Trade

    Craft Program Manager Salary:
    $ $70000 /yearOther Forms of Compensation: Field Incentive bonus

    Car Allowence Location:
    Chicago, Minneapolis, Houston, Austin Growth. Opportunity. Excellence.
    Canteen sets the national standard for excellence in automated retail, and EVERY segment of our business is thriving. We employ the best team in the industry and their dedication, collaboration and passion fuels our growth. YOU bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. TOGETHER we'll continue to transform the micro-market, dining, coffee and vending e grow with us. We are Canteen.
    We are Tradecraft Outfitters. Leaders in delivering transformative craft coffee and tea experiences to restaurants, hotels, cafes, specialty grocers, foodservice operators, and offices.

    We bring choice and create experiences in the craft coffee and tea space by working with the best roasters and tea companies to deliver quality, innovation, performance and dependability.

    We value authenticity, local culture, people, craft, kindness and the inherent beauty of coffee and tea.

    We are a one-stop solution providing craft coffee and tea with the equipment, training, service and accessories needed to deliver memorable experiences.

    Job SummaryThe Program Manager role will uphold Tradecraft's vision to provide our customers with the tools to create a successful coffee program through active engagement, data-driven decisions, hands-on training, and continuous operational support.

    The immediate goals will be to engage and educate new and existing Tradecraft accounts, working with local operators and the Tradecraft team to support ongoing deliverables.

    This position will work in tandem with the Education Department and Operations team to execute on program goals, facilitate training, and support operations in executing exceptional coffee and tea programs.

    This position will collaborate with all Program Managers to create a program based on industry trends, client engagement, and education, to ensure client retention.


    Key Responsibilities:
    Engages with and supports new and existing Tradecraft clientsWorks with the local operations teams to support client programs and ensure seamless delivery of Tradecraft productsPartners with and mentors the CSMs from the local operations teams to elevate their client coffee programs Provides clients and operators with data and insights into specialty coffee and tea industry trendsUtilizes reporting analysis to identify successes, gaps, and opportunities within Tradecraft client programsEstablishes ongoing relationships with local and national roasters in the Tradecraft portfolioSchedules and facilitates ongoing visits and regular meetings with Tradecraft clients, including key stakeholdersPartners with Account Manager, Program Manager, Educator, and Retail Experience teams across all divisions to execute a cohesive and consistent coffee and tea programConsults on equipment, product, bar flow, menu development and space design for Tradecraft clientsMaintains a regular quality-control visit schedule for all Tradecraft programsProvides timely and detailed recaps of all client visits and meetingsSupports ongoing program development, with insight on the leading trends in the food and beverage industry, utilizing this knowledge to keep the menu offerings unique and in line with both the brand partner standards and industry trendsWorks to resolve Tradecraft client issues quickly and efficientlyWorks with local service management to ensure all equipment maintenance, including emergency repairs and preventative maintenance, is executed at the highest levelSupports new account openings in-person, ensuring site readiness, providing training support, and identifying/resolving potential issuesDevelops relationships with and supports initiatives for all Tradecraft teams
    • Marketing, Business Development, Operations, Retail Experience, Training, etc.
    QualificationsLocated in Chicago, Minneapolis, Houston, AustinAbility to travel up to 80%The ideal candidate will have in-depth and relevant Specialty Coffee and/or Food and Beverage industry experienceBusiness development, account management, and specialty coffee training experience is preferredApply to Canteen / Tradecraft todayTradecraft is a part of Canteen.a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer.

    At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.


    Disclaimer:

    this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

    While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

    We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

    We encourage applicants with a criminal history (and driving history) to apply.
    Associates at Tradecraft are offered many fantastic benefits.

    MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Tradecraft maintains a drugfree workplace.


    Req ID:
    1242026TradeCraftHELEN L GRIMMENGA[[req_classification]]
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