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    Operations Support Specialist - Houston, United States - Burnett Specialists Staffing & Recruiting

    Burnett Specialists Staffing & Recruiting
    Burnett Specialists Staffing & Recruiting Houston, United States

    2 weeks ago

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    Description
    Job Description

    Essential Duties & Responsibilities
    • CUSTOMER SUPPORT - Assist and support customers and outside sales team with requests to include but not limited to:
      • Answering phones, customer account look-up, place orders (or route to appropriate department)
      • Provide order status updates and ETAs
      • Customer Support to include resolving monitor related concerns, sending copies of POD's, invoices, or other needs as requested
      • Daily Reports to include monitor level reports, NRU, low battery, or KPI documents
      • Assist sales team with documentation for customer new setups, pickups or moves, research issues with monitors to help resolve, process call in requests
      • Oversight and execution of all support and operational functions

    •Monitor portal to check fuel levels as needed to maximize orders

    •Process user setups for access to customer tanks

    •Reset user passwords

    •Setup monitors with equipment technicians

    •Process pickup and moves

    •Continually monitor customer usage to ensure efficiencies are being met or if adjustments are needed
    • Initiate and process equipment service requests
    • ORDERS - Process monitor orders timely and with accuracy
      • Verify product levels and place orders at low alarms
      • Place and track orders
      • Receive, Enter, and Process Monitor Customer orders received through Customer Service email or phone calls
      • PO Maintenance

    •Obtain and process PO's to customers' orders when required

    •Maintain and update customers PO processes when required
    • Attend and complete various Safety and IT trainings and Weekly Fuel Efficiency Meetings.
    • Other duties as assigned
    Position Type/Expected Hours of Work
    This is a full-time position. Workdays are Monday - Friday, 7:00 am - 4:00 pm, and some weekend work required

    Minimum Education, Experience and Certification
    • Minimum two (2) years of experience in inside sales or customer service, preferably in either fuel distribution or light industrial sectors.
    • Previous experience with DM2, SkyBitz (SMARTank and Truck), and PDI is preferred
    • Proficient Microsoft Excel and Outlook
    • Minimum typing speed of 50wpm
    Knowledge, Skills, and Abilities
    • Must possess effective written and oral communication skills
    • Must have excellent interpersonal and problem-solving techniques and skills
    • Must have high attention to detail
    • Must be flexible and have the ability to work in a fast-paced team environment
    Meet The Recruiter

    Heidi Roe
    Operations Manager & Staffing Specialist

    I have matched thousands of talented candidates with top companies for over 30 years

    I currently serve as the Operations Manager for the Southeast Houston Division of Burnett Specialists and am proud to be a part of such an established, well-respected company. I am also the proud mother of 3 and grandmother of 2

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