- Consult on the analysis and reporting or quality monitoring and reporting
- Assist in the identification and analysis of errors and trends in quality monitoring results
- Consult on and complete Sarbanes-Oxley, SOC2, internal audit and compliance related reviews and requirements and provide required reporting
- Assist with the development and maintenance of performance data and reporting
- Analyze trends and monitor the effectiveness of the Analyst I level, providing feedback and recommendations to leadership
- Oversee miscellaneous customer and account audits as requested by leadership
- Oversee intake and approval process for needed changes to online how-to help system, customer letter templates, forms, exception management guides, and procedures
- Assist with internal audits on content to validate accuracy and identify and complete required updates
- Consult on the annual audit and confirmation of all documented online points of contact for both inter and intra-departmental business units
- Oversee rotational, project-based or special assignment testing
- Consult on requirements for technology updates or enhancements
- Assist with Sarbanes-Oxley operational reviews and reporting as compliance requirements
- Perform general data analysis and reporting as needed
- Oversee and consult on the analysis of credit and billing data - uncollectible analysis reporting and forecasting
- Assist with supporting the Training team as needed, including helping to build content, support new hire classes, OJT and department huddles, as well as tracking and reporting on results of assessments and surveys
- Assist with Bill Print reconciliation balancing, providing weekly updates for department reports, and reviewing bill details to ensure accuracy and timeliness
- Consult on bill messages based on projects occurring within the business and reviewing provided messages for accuracy
- Develop and maintain standard reporting, spreadsheets and dashboards to respond to and analyze customer trends and results including but not limited to customer counts, arrearages, program enrollment and usage, collections and write-offs
- Develop and maintain analysis and forecasting on collections activities and write-offs
- Provide direct support to Compliance and Regulatory by performing research and analyzing information on customer accounts; creates a standard cadence for reporting and analysis of required customer or Company information
- Utilize Enterprise Data Warehouse reports to respond to and analyze both inter and intra-departmental customer data requests
- Request and coordinate additional data needs that cannot be supported by the existing reports
- Identify reporting needs and create recommendations for building future reports
- Assist with departmental budget analysis and preparation
- Provide suggestions for improvements in reporting capabilities with SA and Power BI
- Maintain reporting process documentation, training materials and standard operating procedures
- Design and deliver an intake process for Companywide requests for reporting and data analysis
- Perform related duties and responsibilities as assigned
- Regular and predictable attendance is a condition of employment and is an essential function of the job
-
Customer Operations Professional Ii
2 weeks ago
University of Arizona Tucson, United States**Posting Number** · - req19308**Department** · - Arizona Student Unions**Department Website Link** · **Location** · - Main Campus**Address** · - Tucson, AZ USA**Position Highlights** · - The Meal Plan Department at the Arizona Student Unions is looking for a Customer Operations ...
-
Analyst II, Customer Solutions/Operations
3 weeks ago
Southwest Gas Tucson, United StatesThe Analyst II/ Customer Solutions Operations is an individual contributor within the Customer Solutions department at Southwest Gas Corporation (Company). This position is a higher-level Analyst responsible for preparing data analytics, and consul Operations, Analyst, Solutions, ...
-
Analyst II, Customer Solutions/Operations
1 week ago
Southwest Gas Corporation Tucson, United StatesThe Analyst II/Customer Solutions Operations is an individual contributor within the Customer Solutions department at Southwest Gas Corporation ("Company"). This position is a higher-level Analyst responsible for preparing data analytics, and consults and leads projects handled b ...
-
Sales Associate trauma
1 week ago
Johnson & Johnson Tucson, United StatesJohnson & Johnson is recruiting for Sales Associate for Depuy located in Tucson, AZ. · Trauma: DePuy Synthes Trauma offers a comprehensive portfolio of trauma care solutions for the treatment of the most simple to the most complex trauma injuries using traditional and mínimally i ...
-
Part-time Center Associate
2 weeks ago
The UPS Store #0663 Tucson, United States Part time**WE ARE NOT UPS. THE UPS STORE IS A FRANCHISE AND IS COMPLETELY SEPERATE FROM UPS AND THIS NOT AN OPPORTUNITY TO WORK FOR UPS** · The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipmen ...
-
Solutions Specialist
1 week ago
Old Dominion Freight Line Tucson, United StatesAre you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. ...
-
Operations Manager
1 week ago
The Solar Store Tucson, United States**Success Description**: · **About Your Team: The Solar Store "Sustainable Energy Solutions"** · As the Operations Manager, you will be leading a Team of technicians with backgrounds in a variety of disciplines - licensed, certified, and organically developed talent. Operating in ...
-
Performance Assurance Lead
2 weeks ago
Modular Mining Systems, Inc Tucson, United States**Performance Assurance Lead, Tucson, AZ requisition 29577)** · **The Company** · Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. ...
-
Technical Customer Success Manager
3 weeks ago
StorSuite Tucson, United States**Who we are** · StorSuite is a vertically integrated, asset-based service provider established to support owners and operators within the self-storage industry. Our team of experts with extensive knowledge in operations, marketing, technology, tenant protection, and investments ...
-
Operations Manager
3 weeks ago
Coventry WCS Tucson, United StatesCompany Overview: · **_ The Enlyte Family of Businesses_** · **Mitchell | Genex | Coventry** · Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared ...
-
Support Technician
2 weeks ago
ASSA ABLOY Tucson, United States**ASSA ABLOY Global Solutions** is part of the ASSA ABLOY Group, which is the **global leader in access solutions**. Every day, we reimagine how people move through a **safer, more open world with ease**. If you've ever walked through an automatic door, stayed in a hotel, or gone ...
-
Housekeeper
2 weeks ago
Time-maid Tucson, United States Full time**Benefits/Perks**: · - Flexible Scheduling · - Competitive Compensation · - Career Advancement Opportunities · **Job Summary**: · We are looking for a **Housekeeper** to join our team You will be responsible for providing exceptional customer service by consistently cleaning hom ...
-
Customer Service Representative
2 weeks ago
Citi Tucson, United StatesThe Service Rep 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client ...
-
Store 01291
2 weeks ago
Walmart Tucson, United States**Position Summary...** · **What you'll do...** · Drives sales by ensuring effective merchandise presentation (for example, accurate and competitive pricing, proper signing, inventory levels, · cleanliness of the area); assessing economic trends and community needs; overseeing th ...
-
Emerging Markets Loan Officer
3 weeks ago
PNC Financial Services Group Tucson, United StatesJob Profile · Position Overview · Job Description Summary · **Job Description**: · Markets and promotes low · - to moderate-income home loans. · Seeks opportunities through seminars, home buyer education forums, and home ownership classes to emerging market populations and low · ...
-
Part-time Customer Experience Manager
1 week ago
Michaels Stores, Inc. Tucson, United States Part timeStore - TUCSON-IRVINGTON, AZ · Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer ser ...
-
Aviation Mro Maintenance Manager
3 weeks ago
Total Aerospace Services Tucson, United StatesDo you want to be a part of a team of aviation innovators who are helping change the industry landscape? · Our client is an FAA and EASA Certified Repair Station specializing in repairing and overhauling aircraft brakes, wheel assemblies, tire replacements, landing gears, and oth ...
-
The Ups Store Manager in Training
3 weeks ago
UPS Store 2362 Tucson, United StatesThe UPS Store is looking for a Manager in Training to join our team We are seeking an individual with excellent customer service, organizational and management skills. The Retail Store Manager is responsible for the day-to-day operations of a The UPS Store location. They will ope ...
-
The Ups Store Manager in Training
3 weeks ago
The UPS Store Tucson, United StatesThe UPS Store is looking for a Manager in Training to join our team We are seeking an individual with excellent customer service, organizational and management skills. The Retail Store Manager is responsible for the day-to-day operations of a UPS Store location. They will open an ...
-
Breaker Technician
3 weeks ago
Switchgear Solutions, Inc. Tucson, United States**ABOUT THE COMPANY** · Switchgear Solutions has 30 years of experience as an industry leader in the sales and service of electrical power delivery equipment to utility companies and heavy industry. We offer a wide variety of field, shop, construction and engineering services for ...
Analyst II, Customer Solutions/Operations - Tucson, United States - Southwest Gas
Description
Job DescriptionThe Analyst II/Customer Solutions Operations is an individual contributor within the Customer Solutions department at Southwest Gas Corporation ("Company"). This position is a higher-level Analyst responsible for preparing data analytics, and consults and leads projects handled by lower level Analysts to assure viable quality information and analytics are reported to leaders within the department and across the Company.
POSITION DIMENSIONS
This position does not have accountability for budgets. The incumbent frequently exchanges information with non-exempt and professional level personnel throughout the Company and infrequently exchanges information with officers.
QUALIFICATIONS
There are clear precedents and practices that the incumbent uses as guidelines to determine how this job is performed. This position requires three to five years of relevant experience.
A bachelor's degree in Business Administration, Computer Science, Statistics, Information Systems or related field from an accredited university or prior experience working in the field of data analytics or reporting is required.
Strong technical skills required. Strong interpersonal and verbal and written communication skills. Very strong Microsoft Office Suite skills required. Knowledge of Power BI, Tableau, or similar reporting format is required.
ESSENTIAL JOB RESPONSIBILITIES
The Analyst II may be expected to perform all or any subset of the following responsibilities:
QUALITY MONITORING
$66,722 - $100,082
At Southwest Gas, attracting the best talent is key to our strategy and success as a company. We use flexibility to develop competitive compensation offers to ensure we are able to hire the best candidates. The quoted salary range represents the minimum and maximum of the pay range for the position. It is provided as a good faith estimate as to what our ideal candidates are likely to expect, as we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills and other factors that may prove relevant during the interview and selection process.
About Us
Our History
Southwest Gas Corporation was founded in 1931 and is a subsidiary of Southwest Gas Holdings Inc. We provide natural gas service to Arizona, Nevada, and portions of California. Our communities, and the more than 2 million customers we serve, are the reasons why we've been heating things up for decades. So, whether you're enjoying a backyard barbeque with friends, getting cozy indoors during the winter, or preparing an epicurean delight in your new restaurant, Southwest Gas is here to support your comfort and your lifestyle.
Southwest Gas is an equal opportunity employer, disability/veteran.