Support Technician - Tucson, United States - ASSA ABLOY

ASSA ABLOY

Verified Company

Tucson, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, which is the
global leader in access solutions. Every day, we reimagine how people move through a
safer, more open world with ease. If you've ever walked through an automatic door, stayed in a hotel, or gone through passport control, you've probably used one of our products or services. We have operations in
over 70 countries, with over
52,000 colleagues around the world.

Part of Global Solutions, Automatit is in a period of quick growth, moving into new verticals and launching new services and technologies every month.

As a part of the ASSA ABLOY family of companies, Automatit gives you the support and benefits of an established legacy business with the opportunity to contribute and excel in a start-up-like environment.

Strong contributors have the chance to grow and advance quickly with a fun, tight-knit team.

Your Role in Keeping the Future in Safe Hands

What you will do

Collaborate with internal teams to escalate and resolve complex technical issues.
Provide exceptional customer service to clients experiencing technical issues with web hosting services.
Interact with our support ticketing system to manage, track, and resolve client inquiries in a timely manner.
Maintain uptodate knowledge of industry trends and best practices in web hosting and technical support.
Assist clients by making updates to sites based on their requests, which may involve basic JavaScript, HTML, and CSS modifications, providing guidance and support as needed.

What we expect of you

1+ years of experience in a technical support role.
Comfortable with the basics of JavaScript, HTML, and CSS.
Basic understanding of code repository interaction (e.g., Git).
Excellent communication skills, both verbal and written.
Strong problemsolving skills and the ability to work well under pressure.
Customerfocused attitude with a commitment to providing exceptional service.

What you can expect from us

Generous and competitive total rewards package.
Comprehensive and careerdevelopment resources to expand your skills and maximize your potential.
Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.

Application

About Us

Featured four times in Forbes's most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers.

As a group, our goal is to help billions of people experience a more open world.

We're proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors, and entrance automation.

LI-MD1

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go.

With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world.

Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds.

We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities.

Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.