The Ups Store Manager in Training - Tucson, United States - The UPS Store
Description
The UPS Store is looking for a Manager in Training to join our team We are seeking an individual with excellent customer service, organizational and management skills.
The Retail Store Manager is responsible for the day-to-day operations of a UPS Store location.They will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner.
The Retail Store Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.RESPONSIBILITIES
- Performs personnel management, which includes training and coaching associates
- Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
- Oversees Center maintenance, including cleanliness, safety, and organization
- Manages inventory
- May open and/or close the store and perform endofday accounting, etc.
- Frequently multitasks while maintaining extreme attention to detail and high quality control
- Delivers outstanding customer service to walkin customers and telephone inquiries
- Takes ownership of the customer's shipping needs and offers viable solutions
- Maintains a clean, organized, and safe working environment
- Communicates effectively with customers
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
- Excellent communication skills, verbal and written
- Retail/customer service experience
- Willing to accept full accountability for Center operations
- Detail oriented, organized, and able to multitask
- P&L experience preferred
Pay:
$ $18.00 per hour
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- 8 hour shift
Work Location:
In person
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