- Hire, supervise and develop a team of manufacturing technicians, field service technicians and test operators in a fast-paced and dynamic environment
- Direct & delegate service tasks to team members, ensuring timely installations, hot swaps and repairs; jump in and be hands on alongside team members as needed
- Ensure that the testing schedule is in step with product and business development timelines (i.e. prototyping, design milestones, unit installations, events/conferences, etc.)
- Build and maintain a service desk, always looking to improve service methods to optimize for operational efficiencies and excellent customer service
- Conduct robust root cause analysis, build processes and data flow that can help simplify troubleshooting and feed valuable insights back to the engineering design team
- Keep track of and report to appropriate stakeholders on important core metrics, such as uptime of machines in the field, machine repair turnaround time, and novel & known issues that arise during rework/testing
- Foster an overall sense of urgency and healthy forward momentum within the in-house service, support, test and manufacturing team; balance managing short term cycles of unit allocations, and building the team & processes for longer term scale
- Work with suppliers and vendors on tasks such as re-ordering parts; be ready to interface with other external parties as needs arise
- At least 5+ years of management or lead experience, with 2+ years of prior hands-on experience with electromechanical hardware products
- Have hands on and/or managerial field service or customer-facing experience
- Excellent communication skills, with a demonstrated ability to collaborate effectively across both internal and external teams
- Attention to detail to ensure accurate record-keeping and documentation
- Strong problem-solving skills to quickly diagnose and resolve issues
- Experience tracking metrics and preparing reports regularly to stakeholders
- Demonstrated flexibility and agility working with an early stage, dynamic team
-
Nursing Service Manager
1 week ago
Phoenix Innovations Redwood, United StatesAre you familiar with sustainable care practices, looking to advance your career and seeking a new challenge? The EMVIA LIVING Group is continuously growing and currently comprises more than 50 nursing facilities nationwide. We are currently seeking a Redwood Care Manager (m/f/d) ...
-
Service manager
4 weeks ago
Corporacion Acciona Eolica SL Palo Alto, United StatesService manager - redes y comunicaciones · Somos una compañía global, líder en el desarrollo de infraestructuras regenerativas que generan un impacto positivo en la sociedad. Nuestra plantilla, formada por más de profesionales y presente en más de 40 países de los cinco continen ...
-
Service Manager
3 weeks ago
The Irvine Company, LLC Redwood City, United StatesThe service manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, manag Service Manager, Manager, Mai ...
-
Service Manager
4 weeks ago
Irvine Company Redwood City, United StatesPosition Summary: · The service manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of ...
-
Manager, Customer Service
2 weeks ago
Noah Medical San Carlos, United StatesWho We Are · Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple indications. We are looking for exceptional engineers and key team members. Our incredibly talented team o ...
-
Manager, Service Repair Center
2 weeks ago
Johnson & Johnson Redwood City, United StatesJohnson & Johnson is recruiting for a Manager, Service Repair Center for Auris Health Inc. located in Redwood City, CA. · About Johnson & Johnson · At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where comp ...
-
Nurse Manager Emergency Services
2 weeks ago
Clinical Management Consultants Redwood City, United StatesAn exceptional community hospital in the beautiful SF Bay Area is seeking a Nurse Manager to oversee the 26- bed ER unit. The Emergency Nurse Manager oversees nursing operations, staff, and quality of care provided in our fast-paced Emergency Department treating over 50 patients ...
-
Service Manager
4 weeks ago
Brewbird San Carlos, United StatesJob Description · Job Description · What We're About · At Brewbird, we believe in building a sustainable future in coffee. We're developing a technology platform to scale the $100 billion specialty coffee market while working with top local and national roasters to bring the hi ...
-
Zoox Foster City, United States Full timeAs the Application Management Services Analyst at Zoox, you will play a pivotal role in developing and maintaining robust partner relationships, with a primary focus on SAP modules (FICO, MM, QM, PP, EWM, TM, and EAM). Your responsibilities will span from managing business requir ...
-
Service Manager
5 days ago
Gpac Stanford, United States Full timeAre you skilled in team building, multitasking, leadership, and interpersonal relations? If you are, we invite you to consider applying as Service Manager for this highly regarded family owned Agricultural equipment company. In this role, you will oversee the service department, ...
-
Service Manager
3 weeks ago
Irvine Company Redwood City, United StatesPosition Summary: · The service manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of ...
-
Managed Print Service Delivery Manager
2 weeks ago
The Rockridge Group Foster City, United StatesJob Description · Job DescriptionManaged Print Service Delivery Manager (SDM)Key Roles and ResponsibilitiesJob DescriptionThe Service Delivery Manager manages a customer's fleet of business document output devices (printers, copiers, and fax machines) at customer locations with a ...
-
Nurse Manager-Ambulatory Surgical Services
2 weeks ago
Macpower Digital Assets Edge Redwood City, United StatesRefer Talent, Earn Rewards: Your Network, Your Reward · We encourage you to refer friends and colleagues who may be a good fit for this role. As a gesture of appreciation for your referral, you will receive a 5% referral amount of the yearly salary of your referred candidate onc ...
-
Senior Manager, Client Services
2 weeks ago
Zoox, Inc. Foster City, United StatesFoster City, CA / Information Technology Network Services & Client Support / Full-time/ Hybrid. As a Senior Manager of the Client Services team you will provide strategic guidance to the team supporting the future growth of Zoox. You will create an Client Service, Manager, Inform ...
-
Manager, Family Office Services
3 weeks ago
MRB Enterprises, LLC San Mateo, United StatesWe are seeking a Manager of Family Office Services who will assist our Vice President in providing exceptional support, guidance, and personalized solutions to our family members. This newly created position is a wonderful opportunity for a candidate who possesses a strong backgr ...
-
Service Manager
1 week ago
Automated Gate Services, Inc. Redwood City, United States**Who are We**: · Automated Gate Services is recognized in the United States as the leader in perimeter security gate automation, access controls, design, fabrication, installation, and repair of commercial, industrial, and residential perimeter security solutions. AGS was founde ...
-
Service Manager
2 weeks ago
Automated Gate Services, Inc. Redwood City, United States**Who are We**: · Automated Gate Services is recognized in the United States as the leader in perimeter security gate automation, access controls, design, fabrication, installation, and repair of commercial, industrial, and residential perimeter security solutions. AGS was founde ...
-
Sales and Service Manager
4 weeks ago
24 Hour Fitness San Carlos, United States**FULL-TIME** Full-time · **LOCATION** 1650 Industrial Road San Carlos CA 94070 · **Who we are:** · At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, ...
-
Sales and Service Manager
4 weeks ago
24 Hour Fitness San Mateo, United States**FULL-TIME** Full-time · **LOCATION** 93 Bovet Road San Mateo CA 94402 · **Who we are:** · At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, and wel ...
-
Food Service Manager
2 days ago
Avenida Restaurant San Mateo, United StatesJob Description · Job DescriptionWelcome to Gerry's Restaurant and Bar, where culinary passion meets adventure We're thrilled to announce an exciting opportunity for a full-time Food Service Manager to join our dynamic food service team in the heart of National City, CA. · WHAT'S ...
Service Manager - San Carlos, United States - BrewBird
3 weeks ago
Description
Job Description
Job DescriptionWhat We're About
At Brewbird, we believe in building a sustainable future in coffee. We're developing a technology platform to scale the $100 billion specialty coffee market while working with top local and national roasters to bring the highest quality cup of coffee to every home and office. Brewbird is backed by some of the world's best venture funds. We're a passionate team of builders who use technology to craft elegant and delightful solutions to challenging real-world problems.
What You'll Be Working On
As our Service Manager, you will report to the Director of Product Development and help build and optimize the service, support and test functions of the company. We are looking for a multi-faceted and flexible operator that can partner cross-functionally across the entire org, including engineering and customer-facing teams. Ifyou're interested in creating and optimizing the foundation of a service and support team at the pre-launch phase of a startup, come drink some coffee with us
Responsibilities:
Qualifications:
Benefits
At Brewbird, we put our people first. In addition to a competitive compensation package with meaningful early-stage equity, we provide our employees with flexible paid time off to relax and recharge. We also offer a generous employer-paid healthcare coverage, 401k plan, flexible work environment, and a pre-tax commuter account for mass transit or parking.
Brewbird is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and encourage all qualified applicants to apply.