Alex Hero

Instructional Designer with experience in eLearning doing course creation using Articulate 360, Camtasia, PowerPoint and Adobe Audition. Experienced VO and narrator. I can bring your PowerPoint slides to life. 

✧ Excellent listener who can focus on the root of a problem and implement immediate strategies for resolution.
✧ Disciplined task manager who can handle a wide range of duties within deadline-driven, high-pressure settings.
✧ Comfortable in both team and independent environments; establish high standards for personal and team results.

Demonstrate an exceptional level of dedication to a company’s mission and objectives. Additionally, gained experience and skills as a Professional Actor for 12 years in the following:
✧ Complete immersion into the thoughts and feeling of others (Customer Empathy)
✧ Deep memorization of numerous lines of dialogue (Product & Customer Knowledge) 
✧ Total confidence in responding to others’ communications and actions (Customer Engagement)

Skills                              

• Experience in instructional design - developing courses and e-Learning programs - in a software engineering environment. 
• Ability to deliver high-quality content with attention to detail
• Proficient at creating engaging learning experiences using animation and annotations, call outs and highlights 
• Knowledge of learning assessment and evaluation methods
• Ability to work in a fast-paced environment and handling challenging situations
• Ability to pivot priorities based on changing business needs
• Excellent verbal and written communication skills necessary to explain complex information
• Knowledge of learning assessment and evaluation methods
• Proficient in MS Office programs (Outlook, Word, Excel), Google docs, Windows10, Camtasia, PowerPoint, Articulate Presenter, Adobe Audition
• Conversational German
  • Facilitated client SME meetings individually and in collaborative working sessions, to identify learning goals and target competencies

Professional Experience 

Lam Research, Remote

Instructional Designer

            12/2020-01/202023

• Worked with internal teams to obtain an in-depth understanding of the subject matter, and to identify the scope of the project
• Managed learning project timelines for on-time delivery and work with subject matter experts to identify learning and performance needs
• Performed in-depth scoping, needs analysis, and task analysis with defined timelines and deliverables
• Edited course narration scripts provided by SME’s for grammar, punctuation, and phrasing.
• Recorded audio narration using Adobe Audition
• Designed courses using course authoring software including Articulate Presenter, PowerPoint and Camtasia
• Gathered questions and answers from SME’s and to create quizzes for each completed course using Articulate Quiz maker
• Identified and resolved complex project issues (i.e. relationship issues with SME, changing business needs, content changes, and resource availability)

Midpen Media Center, Palo Alto, Ca

City Hall Video Producer/Admin Assistant

            3/2015-2020

• Set up and shoot high quality multimedia video live streaming productions
• Covered events large events, up to 200 plus people, with broadcast quality cameras and sound equipment
• Anticipated City Council needs and troubleshot urgent onsite broadcast complications
• Created graphics and generate lower thirds layered on top of live broadcasts. 
• Managed digital archival storage of shows
• Answered emails, calls, feedback for broadcast shows up to 2K people 

The Stanford Park Hotel, Menlo Park, Ca

VIP Guest Service/Sales Agent

            10/2013-2016

• Awarded Quarterly Star Card for customer service excellence
• Provided high-end 5 Star concierge front desk service to international VIP guests
• Managed the immediate real time needs of a high traffic hotel reservation system using the Opera CRM program to cross sell rooms via phone/email/in person
• Maintained timely communications between multiple departments including Bell Staff, Housekeeping, Reservations, Maintenance and Restaurant
• Prepared room request, honor bar, transportation, and amenities reports for

incoming next day's shift

ADDITIONAL: Professional Actor, Writer, Producer, V/O Talent, 2009-Present

Completed 2-year, full-time conservatory training program. Performed theatre and on-camera roles for a wide range of media productions and live performances, including independent feature and short films, tech videos, network TV roles, theatre performances, and V/O characters. Directed stage productions, including set design and lighting.

• Earned recognition from SF Gate for performance in the New Conservatory Theater’s production of The Laramie Project, Ten Years Later (role of convicted killer Russell Henderson).
• Received critical rave reviews for the lead role in the SF neo noir independent film “Overwhelm The Sky” that was subsequently distributed to streaming platforms and for regional theater screenings.
• Booked several back-to-back lead roles in highly sought-after technical videos and commercials for Cisco, EMC, Cadence Systems, Palo Alto Networks, Fuji, Stride Gum, and others.
• Wrote and directed an original comedy that was produced by The San Francisco Theater Festival.

Education

Whitman College                                                                               Bachelor of Arts:  History

Activities : Lacrosse and Beta Theta Pi Fraternity

Occidental College                                                                

                                    Film Major

                                    Activities : Jazz Band

Foothill Theatre Conservatory

                                    Professional Theatre Certificate

Strengths

INTERPERSONAL:

Extensive customer service and client relations experience

Communicates naturally and professionally with broad groups of people and staff

Excellent communication skills; both verbal and written

High level of emotional intelligence

PERFORMANCE:

Thrives in fast-paced environments and performs well under pressure

Strong computer / software literacy / power-user on many office software platforms

Strong analytical, problem solver / resourceful and creative

Excellent anticipatory and organizational skills

Quick learner / adaptor

PROFESSIONAL OUTLOOK:

Collaborative minded

Company goal-oriented / entrepreneurial outlook

Intimately familiar with principles and procedures of business management & client

relations

Interests

          Short Form Filmaking :: Acting

Education

Whitman College                                                                               Bachelor of Arts:  History

Activities : Lacrosse and Beta Theta Pi Fraternity

Occidental College                                                                

                                    Film Major

                                    Activities : Jazz Band

Foothill Theatre Conservatory

                                    Professional Theatre Certificate