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    Administrative Assistant - Bradenton, United States - BEYOND IT SUPPORT LLC

    BEYOND IT SUPPORT LLC
    BEYOND IT SUPPORT LLC Bradenton, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • 401(k)
    • 401(k) matching
    • Company car
    • Dental insurance
    • Health insurance

    Job Description


    Basic Functions:
    • Hardware and software Troubleshooting
    • Hardware and Software Deployment
    • PC Imaging
    • Travel to local client offices
    • Solve common issues such as password resets, information requests, software installs, hardware installs/troubleshooting, creating shared mailboxes/calendars, assigning mailbox permissions, etc.
    • Handle vendor support calls for warranty repairs
    • Prep, deliver and setup new computers.
    • Physical Computer Repair, laptops, desktops and peripherals.
    • Responsible for Inventory
    • IT Procurement
    Additional Duties and Responsibilities:
    • Improve customer service, perception, and satisfaction.
    • Fast turnaround of Customer Requests.
    • Must have personality and the ability to connect with people. Interpersonal skills are just as important as technical skills. Our business is based on long-term relationships and the candidate must continue to build those relationships.
    • Ability to multi-task
    • Ability to work in a team and communicate effectively.
    • Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
    • Ticketing system experience
    • A+ certification Required

    Knowledge, Skills, and/or Abilities Required:


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • General understanding of operating systems, business applications, printing systems
    • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.
    • Diagnosis skills of technical issues.
    • Ability to multi-task and adapt to changes quickly.
    • Technical awareness: ability to match resources to technical issues appropriately.
    • Service awareness of all organizations key services for which support is being provided.
    • Understanding of support tools, techniques, and how technology is used to provide services.
    • Typing skills to ensure quick and accurate entry of service request details.
    • Self-motivated with the ability to work in a fast-moving environment.
    • Understanding of clear and accurate documentation
    • Clean and Organized Documentation
    • Travel to clients locations as needed (Must have reliable transportation)
    Job Type: Full-time


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