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Shift Supervisor, Housekeeping - Cherokee, United States - Harrah's Cherokee Casino Resort
Description
Job DescriptionHarrah's Cherokee Casino Resort Position DescriptionPOSITION TITLE:
Housekeeping Shift Supervisor
DEPARTMENT:
HotelGRADE/
FLSA STATUS:
S15-Exempt BADGE TYPE/
COLOR:
KeyBlue
REPORTS TO:
Executive Housekeeper
SUPERVISES:
Housekeeping Quality Assurance, Room Attendant, Houseperson, Housekeeping Clerk, Senior Housekeeping Clerk
JOB SUMMARY:
Supervise, direct, assist and monitor the job performance of all housekeeping staff to ensure the completion of Housekeeping tasks at a level established by Harrah's management
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Supervise, direct, assist and monitor the performance of all housekeeping staff to ensure the completion of housekeeping tasks Serve as a leader for employees while fostering teamwork, employee morale, motivation and open communication Coach and develop employees using a consistent, approachable demeanor while clearly articulating expectations Provide direction and support for all staff members to achieve department goals and objectives Ensure all Housekeeping staff is well trained with an emphasis on detail to provide service levels consistent with the accepted concept for the Hotel Assign supervisory inspectors, room attendants, and house-persons to daily tasks while maintaining quality cleanliness standards set forth by the department Follow inventory and purchasing procedures in order to achieve budgeted expenses Maintain key control within the department Accountable for the follow-up with department walk-through, special cleaning projects and maintaining of department cleanliness and training standards Follow and ensure security and safety guidelines are in place Maintain and monitor lost and found system Interface with Front Desk personnel to ensure maximum guest satisfaction Follow up and reconcile all guest concerns or complaints relating to their stay at Harrah's Cherokee Coordinate the day to day activities of Room Attendants and Housepersons to ensure the efficient operation of the department Complete room inspections daily Perform all duties of Room Attendants and Housepersons as needed Responsible for, or actively participates in, the initiation of personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions Adhere to regulatory, departmental and company policies/procedure in an ethical manner
MINIMUM QUALIFICATIONS:
High school diploma or GED required College degree from an accredited institution preferred Three years experience in hospitality industry preferred Two years supervisory experience required Must demonstrate the following essential knowledge and skills: Strong organizational, communication and supervisory skills required Excellent customer service and public relations skills required Experience working with BioHazards and knowledge in dealing with Blood-borne Pathogens Excellent oral and written communication skills Strong interpersonal skills Must be able to operate an I-Touch handheld device Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Self-starter; must work without close supervision Ability to handle multiple priorities in a fast-paced environment *Knowledge of AS400, PROMUSP, LMS, Kronos *Knowledge of Harrah's employment policies *Blood Borne Pathogen (BBP) Training *Risk Management training*Knowledge of the Hotsos/REX programs*Not required at time of hire; may be learned in probationary period agreed upon at time of hirePHYSICAL, MENTAL,
AND ENVIRONMENTAL DEMANDS:
Must be able to stoop, bend, reach, kneel, twist and grip items Must be able to respond to visual and aural cues Must be able to read, write, speak and understand English Must be able to work in small, shared office space Must be able to lift up to 10 pounds and carry 5 pounds Must be able to work around dogs/pets Must be able to walk and stand for long periods of time Must be able to work with various chemicals Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.
Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary About UsThis position is not a remote working job, you will be required to work on property at our job site.
Thank you We look forward to having you on our team
