- Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
- Responsible for leading, examining and inspecting the quality of work performed by assigned personnel making certain that all rooms meet Harrah's standards
- Keeping all rooms cleaned in a timely manner.
- Follow-up of room walk through, special cleaning assignments, maintaining department cleanliness and training standards
- Follow and ensure security and safety standards are in place
- Assist or provide feedback throughout the PAF process
- Make recommendations to the Housekeeping Shift Supervisor regarding the day to day supervision of Room Attendants and Housepersons
- Complete room inspections before rooms are released for guest use
- Clean rooms as needed
- Perform the duties of both the room attendant and houseperson as needed
- Provide feedback to both Room Attendants and Houseperson to ensure tasks are performed to standard
- Serve as a role model to her/his staff
- Assist with assigning room attendants and housepersons to daily tasks while maintaining quality cleanliness standards set forth by the department
- Assist with coaching and developing employees using a consistent, approachable demeanor while clearly articulating expectations
- Assisting with supervising, directing, assisting and monitoring the performance of all Room Attendants and Housepersons to ensure the completion of housekeeping tasks
- Assist with providing direction and support for all staff members to achieve department goals and objectives
- Demonstrate high levels of Spotlight service skills on a consistent basis
- Delight our guests with outstanding resort level service
- Adhere to all regulatory, company and department policies/procedures in an ethical manner
- High school diploma or GED required
- One year experience in hospitality industry, housekeeping experience required
- Must demonstrate the following essential knowledge and skills:
- Excellent customer service/public relations skills required
- Strong organizational, communication and supervisory skills required
- Excellent oral and written communication skills
- Strong interpersonal skills
- Must be able to operate an I-Touch handheld device
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
- Self-starter; must work without close supervision
- Ability to handle multiple priorities in a fast-paced environment
- Neat, professional appearance with excellent personal hygiene*Knowledge of LMS preferred
- *Knowledge of Harrah's employment policies
- *Blood Borne Pathogen (BBP) Training
- *Risk Management training
- *Knowledge of the HotSOS/REX programs
- Must be able to work in small, shared office space
- Must be able to stoop, bend, reach, kneel, twist and grip items
- Must be able to respond to visual and aural cues
- Must be able to read, write, speak and understand English
- Must be able to lift up to 50 pounds and carry 5 pounds
- Must be able to work around dogs/pets
- Must be able to walk and stand for long periods of time
- Must be able to work with various chemicals
- Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke
- Must be able to work a flexible schedule including weekends, evenings and holidays
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Housekeeping Quality Assurance - Cherokee, United States - Harrah's Cherokee Casino Resort
Description
Job DescriptionHarrah's Cherokee Casino Resort Position Description
POSITION TITLE: Housekeeping Quality Assurance
DEPARTMENT: Hotel
GRADE/FLSA STATUS: H12-Non-Exempt
BADGE TYPE/COLOR: Work PermitGreen
REPORTS TO: Housekeeping Shift Supervisor
SUPERVISES: NA
JOB SUMMARY:
Inspect the quality of work performed by assigned personnel. Also assists supervisor with scheduling, work assignments, and performance reviews.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
About Us
This position is not a remote working job, you will be required to work on property at our job site.
Thank you We look forward to having you on our team
