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    Training Coordinator - Dallas, United States - Homewatch Caregivers Of North Dallas

    Homewatch Caregivers Of North Dallas
    Homewatch Caregivers Of North Dallas Dallas, United States

    2 weeks ago

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    Description

    Benefits:
    Paid time offNature of the Job: The Training Coordinator is responsible for training and mentoring caregivers to prepare them for their daily tasks to be successful with their clients and represent Homewatch CareGivers in the most professional way

    Scope of Position:
    Reports to the Operations Manager. This is a salaried position.


    Knowledge and Skills Required:

    The appointed Training Coordinator for the agency must meet the following qualifications:Self-starter who is energetic, upbeat, organized, passionate about our services and willing to do whatever it takes to get a job done.

    Good oral and written communication skills with the ability to work effectively within a diverse community.
    The ability to gather information and implement suggested changes for success of caregiver interactions.
    Clean, professional image, behavior and demeanor are always expected.

    Participate & foster an environment where we are supported by a team committed to providing the highest level of care.

    Excellent time-management skills and the ability to effectively multi-task.
    Possess excellent problem-solving techniques and abilities.
    Able to communicate with prospective employees, clients, and referral sources.
    Ability to be accountable for results.
    Willingness to learn and adhere to agency policies on an on-going basis.
    Preferred


    Knowledge and Skills Required:
    Be willing to go the EXTRA mile to succeed.
    Caregiver skills experience.
    Healthcare experience.
    Software experience with Microsoft suite.


    Major Responsibilities:
    Always be a role model demonstrating professional behavior, dress and following all company policies.

    Manage new employee starts by welcoming the employees to the company and providing an educational, informative, and engaging orientation and initial skills training at time of onboarding that will get them initially prepared for their first client interactions.

    Become Dementia certified, train the trainer and implement a training plan for new and existing employees.

    Review all training platforms and implement an over all training strategy for new and existing employees with input from CEO.Perform field training as necessary to assist caregivers in the environment where the concerns are taking place to show hands on experience/expertise to give the confidence needed for the caregivers.

    Manage all HW University (Relias) on line learning platform and assure classes are assigned to caregivers timely and followed up on for completion standards.

    Manage all employees to have 12 hours of ongoing education annually.
    Encourage and coach caregivers as needed to assist with improving clients care and relationships.

    If continued issues occur and possible disciplinary action is needed the Operations Manager will do so in accordance with our policy and procedures in a fair and consistent manner.

    Work directly with Operations Manager/Service Coordinator, Care Coordinator, and office staff on suggestions for matching caregivers and clients for successful client and caregiver relationships.

    Communicate with ALL members of the team immediately, effectively, and consistently so no balls are dropped in processes.
    Respond timely to all phone calls and text messages.

    Assist with introducing new caregivers to clients for the first time and review the ICP and demonstrate what tasks need to be completed, answer any questions the caregivers may have caregiver transitions as needed for back up to Care Coordinator.

    Meet & greets assist with introductions when clients want to meet a caregiver before deciding if they are a good fit and want to hire our company to assist them as needed for back up to Care Coordinator.

    Maintain confidentiality of agency, employee, and client matters. Follow all HIPPA laws.
    Update Operations manager on any situation immediately where caregivers have hurt themselves at work or away from work.
    Provide care for clients if a caregiver no call/no shows or calls off for their shifts. Be always prepared to assist in these last-minute situations as back up to Care Coordinator.
    Identify any critical incidents or complaints and notify Operations Manager immediately.
    Input and review daily journals in client and caregiver files.
    Work on call as part of group rotation.
    Any other duty requested to maintain the operations of the business.


    Experience and Training:
    Minimum of 2 years of working with clients/caregivers.

    Minimum of two years of experience, including at least 1-year experience in a specific field assisting seniors and/or disabled clients.

    Preferred additional 1 year administrative or other work in office setting.


    Physical Qualifications:
    Able to work an average of 40+ hours per week.
    Able to bend, climb, stoop, and stand an average of 5 hours per day.
    Able to lift 20-30 pounds.
    Able to use tools necessary for job.
    Able to communicate effectively.
    This agency is independently owned and operated.

    Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency.

    All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.

    #J-18808-Ljbffr
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