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Downers Grove

    senior customer service representative - Downers Grove, United States - Tailored Brands Inc

    Tailored Brands Inc
    Tailored Brands Inc Downers Grove, United States

    1 week ago

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    Description

    **SENIOR CUSTOMER SERVICE REPRESENTATIVE**

    Downers Grove, Illinois

    Sales Support

    K&G Fashion Superstore

    ** Share Job**

    ** Job Description**

    **Senior Customer Service Representative**

    Come check out the opportunities at K&G Fashion Superstore, where we strive to provide opportunities for growth, recognition and work-life balance. For over 25 years, K&G Fashion Superstore has provided value-conscious customers with easy access to a wide selection of brand name and designer apparel, footwear and accessories discounted up to 60% off department store prices.

    If you love getting a great deal on fashion then the only thing better is working for K&G Fashion Superstore. Come join the team Your contribution focuses on assisting Store Management with delivering excellent customer service through efficient expedition of all customer transactions and responding to customer needs appropriately.

    **These key job functions are achieved by.**

    Assisting management with register opening and closing procedures and monitoring cash handling, performing audits and end of shift drawer counts, following all standard operating procedures for handling customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents

    Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs.

    Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas,

    Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements

    **What do you need**

    Good communication, customer service and organizational skills

    Ability to move and handle merchandise weighing 0-50 pounds, climb ladders, walk, stand, kneel, and lift during the majority of work shift

    Use of hands and fingers to handle/feel objects or tools and reach with hand and arms

    Ability to work a flexible schedule including nights, weekends and holidays

    Previous customer service/cashier experience preferred

    High school diploma or educational/experience equivalent

    #LI-FE1

    **Work Locations:** 00702 Finley Sq 1524 Butterfield Rd, Suite D Downers Grove 60515

    **Job:** Sales Support

    **Organization:** K&G Fashion Superstore

    **Shift:** Variable

    **Zone:** R03

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