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    Information Technology Operations Specialist - Orlando, United States - North American Veterinary Community (NAVC)

    North American Veterinary Community (NAVC)
    North American Veterinary Community (NAVC) Orlando, United States

    3 weeks ago

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    Description

    POSITION TITLE: IT Operations Coordinator

    REPORTS TO: SeniorDirector of IT

    Location: Orlando, Florida; Potential for hybrid office

    NAVC Overview

    Founded in 1982 with offices in Orlando and Gainesville, Florida, the North American Veterinary Community ( NAVC ) is a non-profit organization that creates unparalleled opportunities for the veterinary community that foster lifelong learning, encourage growth, and promote well-being to advance animal care worldwide. This includes hosting the industry's premier continuing education event, VMX, and providing opportunities to learn and grow through online resources, certifications, scientific journals, and more.

    Our endeavors are accomplished in a fun, flexible, and collaborative working environment where your talents and strengths will be utilized to enhance the veterinary profession and contribute to the NAVC mission.

    SUMMARY

    This position will ensure the execution of operational and support activities to maintain and continuously improve technology business operations capabilities. You would continuously evaluate the efficiency of technologies and procedures within the department, under strategic direction from the Sr. Director of IT, you would be responsible for aligning IT Operations and investments with the needs of the business while ensuring the organization's operating technology delivers ongoing value through performance measurement. You would ensure effective working relationships with vendors and third-party providers, assure contracts are kept up to date, and assess and analyze cost maintenance strategies periodically.

    The position is integral in developing, implementing, supporting, functioning, monitoring, and evaluating NAVCs Technology Support Operations.

    GENERAL DUTIES AND RESPONSIBILITIES

    • Manage the entire lifecycle of evaluation, acquisition, configuration, testing, deployment, maintenance, and support of computers and other information and communication-related technology hardware and software
    • Contribute to the IT Department Operations Budget
    • Manage inventory of all IT A/V equipment, communication devices, and technology hardware/software assets, including related peripheral equipment and related vendor agreements
    • Assures the reliability, security, and validity of NAVC information through the enforcement, remediation, and training of security policy and procedures
    • Manage Cyber Security best practices leveraging KnowBe4
    • Remain current with emerging technologies, tools, and processes
    • Manage User identities, including performing Employee onboarding/off-boarding of Technology systems and corresponding permissions
    • Engage in IT support desk operations, including the ticket management system and other support technologies

    TECHNOLOGY ADMINISTRATION

    • Implement, maintain, and administer network operating systems and all network equipment across NAVC, including switches, routers, firewalls, content filtering, wireless access points, website domain & hosting administration
    • Implement, maintain, and administer resources, including authentication, security, file, web, database, email, VLAN, MDM, G-Suite, etc.
    • Administer user accounts and contact lists for all systems, including email and telephone systems (Zoom, Gmail, PingBoard, etc.. .)
    • Administrate Support Operations solutions such as SysCloud, Kandji, Google Workspace, BetterCloud, etc
    • Monitor and maintain security and cybersecurity policie
    • Monitor and maintain the enterprise data backup solution, running audits, remediation planning, and disaster recovery

    EVENT RESPONSIBILITIES

    • Enable ordering, delivery, setup & support of NAVC and vendor-supplied technology solutions serving NAVC Events
    • Travel as necessary to provide in-person infrastructure deployment & support at events
    • Collaborate with the Event Technology team, bridging the IT Hardware with Event Software solutions
    • Additionally, assist in coordinating vendor services and temp staff as needed

    OTHER DUTIES

    • Oversee improvement opportunities regarding technology training for staff and provide technical support for administrators, staff, and NAVC Customers where applicable
    • Maintain documentation standards for issue tracking, system configurations, projects, and other Department SOPs
    • Supports NAVCs IT-enabled facility-related systems
    • Develops and maintains effective communication and working relationships with all departments
    • Assist with company-based hardware/software projects
    • Other duties may be assigned in support of NAVC

    QUALIFICATIONS

    • A combination of experience supporting various technologies such as Windows Desktop, Mac OS, Office 365, Apple IOS, GSuite, AndroidOS
    • Experience with IAM and MDM solutions
    • Experience with AV and teleconferencing systems such as Zoom Rooms
    • Experience with networking (ethernet, TCP/IP, DNS, DHCP, VPN)
    • Excellent communication skills. Ability to communicate technical information, both verbal and written, to non-technical people
    • Ability to handle job stress, interact effectively with others in the workplace, and act with honesty and composure in public
    • Participation in support rotation
    • Applicants must be able to lift 50 pounds
    • Excellent written and communication skills

    Other Qualifications

    • Hybrid/In-Person Flexible
    • It will require occasional travel between Florida-based offices and live events

    EDUCATION REQUIREMENTS

    • Bachelor's degree in an IT related field and/or equivalent years or certifications will substitute
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