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IT Support Specialist - San Diego, United States - Truist Financial Corporation
Description
Primary Location : San Diego, CA US : **IT Support Specialist**
Job Description : **The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.**
*If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility or call accommodation requests only; other inquiries won't receive a response).*
**Regular or Temporary:**
Regular**Language Fluency:** English (Required)
**Work Shift:**
1st shift (United States of America) ****
****Please review the following job description:****
Performs intake activities related to the support of end-users. Documents problems they are experiencing and gathers information necessary for problem resolution. Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
Follows established methodologies or procedures to determine end-user problems and provide a solution. May interact with production services, software systems engineering, applications support, and/or applications development to restore service and/or identify and correct core problem. Escalates complex, non-routine issues to more experienced teammates. Works within standard guidelines. Makes decisions within guidelines.**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Follows established methodologies or procedures to determine end-user problems and provide a solution.
2. May interact with production services, software systems engineering, applications support, and/or applications development to restore service and/or identify and correct core problem.
3. Escalates complex, non-routine issues to more experienced teammates.
4. Works within standard guidelines.
5. Makes decisions within guidelines.
**QUALIFICATIONS
Required Qualifications:**
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma and two years of end-user support experience or equivalent combination of education and work experience.
2. Understanding of software and hardware deployed within a business.
3. Effective verbal and written communication skills for the purpose of information to end-users.
**Preferred Qualifications:**
1. Associate's or technical degree and three years of work experience in IT.
2. Knowledge of specific software and hardware.
3. Banking or financial services experience.
**OTHER JOB REQUIREMENTS / WORKING CONDITIONS**
**Sitting**
Frequently (25% - 50% of the time)
**Lifting**
Up to 25 lbs.
**Visual / Audio / Speaking**
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
**Manual Dexterity / Keyboarding**
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
**Availability**
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
**Travel**
Up to 25%
***Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.***
Thank you for your interest in Truist BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.
**Moving forward.**
We're still hiring - it just looks a little different. For safety reasons, we've started using a lot more technology in our interview process. Here's how:
Most interviews will happen digitally with our Modern Hire video tool. If you have technology concerns, please let us know so we can attempt to assist with finding a solution.
If your future position requires an in-person interview or travel, we'll evaluate if it's possible to postpone.
Digital onboarding is an option for many positions. We're still excited for new teammates to join, even if it's virtually.
We are looking for ways to minimize the impact of these uncertain times on applicants' candidacy. We're all in this together.
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