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    Customer Service Account Manager - Greenville, United States - KYOCERA AVX Components Corporation

    KYOCERA AVX Components Corporation
    KYOCERA AVX Components Corporation Greenville, United States

    1 week ago

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    Description

    With direction from the Customer Service Supervisor and Sales Management, responsible for all activities within assigned accounts. Obtain maximum business while maintaining a high degree of customer service. This is to include pricing, delivery, technical information, and order maintenance. Provide support and guidance to field sales representatives.
    Reports To:
    Customer Service Supervisor

    Duties and Responsibilities:

    • Build relationships with representatives, distributors and customers.
    • Prepare orders and perform order entry functions, which encompasses all functions and capabilities of the CRT and order processing system, whether manual or EDI.
    • Answer or direct through proper channels all requests received from customers, sales representatives, and distributors for larger tier accounts.
    • Prepare, review and disposition customer returns within specified time period.
    • Prepare quotations with the guidance of product managers, regional managers, and sales representatives.
    • Provide delivery information on new and existing orders, offering accurate potential part substitutions.
    • Promote sales of on-hand stock items and advise sales representatives and customers on KAVX product for potential application and/or competitor replacement.
    • Review and disposition debit and credit request submitted by customers direct or indirect through KAVX Account Department within allotted time.
    • Prepare and participate in customer visits for related accounts as required.
    • Compile information necessary to provide reports as required by customer and/or management.
    • Notify or inform supervisor and management on problems and opportunities via activity reports.
    • Train representatives, distributors and customers on KAVX system, policies, procedures, etc.
    • Monitor and report on customer forecast, demand pull and consignment functions.
    • Monitor distribution inventory within KAVX guidelines.
    • Monitor contract pricing online as well as reports generated by pricing discrepancies.
    • Verify ship and debits in conjunction with the accounting department.
    Job Requirements:
    • 4 year Bachelor's degree preferred, or Associate's degree with relevant experience.
    • Possess strong communication skills with internal personnel, sales representatives and customer required.
    • Foster good business relations using excellent telephone and email etiquette.
    • Must be detail oriented and have the ability to function under pressure in an ever-changing environment.
    • Work overtime as required.
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