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    Account Manager - Greenville, United States - BSI Companies

    BSI Companies
    BSI Companies Greenville, United States

    3 weeks ago

    Default job background
    Insurance
    Description

    Job Description

    At BSi, client relationships are our top priority. We're looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.

    Objectives of this role

    · Serve as the main point of contact in all matters related to client concerns and needs

    · Build and strengthen client relationships to achieve long-term partnerships

    · Maintain accurate client records, keeping track of hours reports, enrollments, new hires and terms

    · Work with internal teams (customer service and claims department) to resolve client concerns and issues

    · Develop a thorough understanding of our products and service offerings to provide accurate information to the clients

    Responsibilities

    · Handle inquiries and requests from customers and address their needs

    · Stay on top of accounts, monthly reports, Adds and Terms, Cobra

    · Meet regularly with other team members to discuss progress and find new ways to improve workflow

    · Generate reports for clients and senior leaders within the organization

    · Communicate with clients frequently to keep accounts in good standing

    Required skills and qualifications

    · Professional experience in a sales or customer service role

    · Ability to multitask and juggle several responsibilities simultaneously

    · Strong written and verbal communication skills

    · Excellent organizational skills and attention to detail

    · Working knowledge of Microsoft Excel, PowerPoint, and Word

    • · Proven track record of meeting or exceeding deadlines and receiving positive customer feedback
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