- Proven track record of meeting or exceeding deadlines and receiving positive customer feedback
Account Manager - Greenville, United States - BSI Companies
Description
Job Description
At BSi, client relationships are our top priority. Were looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.
Objectives of this role
Serve as the main point of contact in all matters related to client concerns and needs
Build and strengthen client relationships to achieve long-term partnerships
Maintain accurate client records, keeping track of hours reports, enrollments, new hires and terms
Work with internal teams (customer service and claims department) to resolve client concerns and issues
Develop a thorough understanding of our products and service offerings to provide accurate information to the clients
Responsibilities
Handle inquiries and requests from customers and address their needs
Stay on top of accounts, monthly reports, Adds and Terms, Cobra
Meet regularly with other team members to discuss progress and find new ways to improve workflow
Generate reports for clients and senior leaders within the organization
Communicate with clients frequently to keep accounts in good standing
Required skills and qualifications
Professional experience in a sales or customer service role
Ability to multitask and juggle several responsibilities simultaneously
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Working knowledge of Microsoft Excel, PowerPoint, and Word