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    Director of Customer Service - City of Industry, United States - Hoxton Circle

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    Description

    In search of a Director of Customer Service for a luxury wholesale company. The ideal candidate will have experience creating a top notch customer service experience program, training, executing and tracking the program. The role with oversee customer service and also work very closely with sales, marketing and claims.

    Role: Director of Customer Service

    Salary:$170-$180k + discretionary bonus

    Location: City of Industry, CA 91745

    Must Haves:

    • College degree in related field and at least 5 years experience in wholesale/retail environment
    • Experience in cross functional excellence; working with sales, marketing, claims
    • Experience creating, implementing and tracking a customer service experience

    Responsibilities

    · Create and implement customer service program

    · Develop training program and manage productivity

    · Work with marketing to gather customer feedback

    · At least five years of management experience in a wholesale/retail environment is required.

    Hoxton Circle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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