- College degree in related field and at least 5 years experience in wholesale/retail environment
- Experience in cross functional excellence; working with sales, marketing, claims
- Experience creating, implementing and tracking a customer service experience
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Director of Customer Service - City of Industry, United States - Hoxton Circle
Description
In search of a Director of Customer Service for a luxury wholesale company. The ideal candidate will have experience creating a top notch customer service experience program, training, executing and tracking the program. The role with oversee customer service and also work very closely with sales, marketing and claims.
Role: Director of Customer Service
Salary:$170-$180k + discretionary bonus
Location: City of Industry, CA 91745
Must Haves:
Responsibilities
· Create and implement customer service program
· Develop training program and manage productivity
· Work with marketing to gather customer feedback
· At least five years of management experience in a wholesale/retail environment is required.
Hoxton Circle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.