Customer Service Representative - Industry, United States - Tak Shing Hong Inc.

Tak Shing Hong Inc.
Tak Shing Hong Inc.
Verified Company
Industry, United States

3 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Customer Service Representative

Handling Inquiries and Complaints:

Respond promptly to customer inquiries and complaints, demonstrating empathy and professionalism while striving to resolve issues to the customer's satisfaction.


Processing Orders and Returns:
Assist customers with placing orders, processing returns, and tracking shipments, ensuring accuracy and efficiency throughout the process.


Providing Product or Service Information:

Offer detailed information about company products or services, including features, specifications, pricing, and promotions, to help customers make informed purchasing decisions.


Troubleshooting Technical Issues:

Troubleshoot technical problems or provide basic technical support for customers experiencing difficulties with products or services, escalating complex issues to appropriate departments if necessary.


Maintaining Customer Records:

Record and maintain accurate customer information, interactions, and transactions in the company's database or CRM system for future reference and analysis.


Upselling and Cross-selling: Identify opportunities to upsell or cross-sell additional products or services to customers based on their needs and preferences, thereby increasing sales revenue.


Following Up with Customers:

Follow up with customers to ensure their issues have been resolved satisfactorily and to gather feedback on their experience, making improvements as necessary.


Adhering to Company Policies:
Adhere to company policies and procedures regarding customer interactions, privacy, and data security, ensuring compliance at all times.


Collaborating with Other Departments:

Coordinate with other departments such as sales, marketing, and logistics to address customer needs effectively and improve overall customer satisfaction.


Continuous Improvement:

Stay updated on product knowledge, industry trends, and customer service best practices to continuously improve skills and enhance the quality of customer support.


Skills and Qualifications:


  • Bilingual
  • Fluent in English & Chinese (Cantonese and Mandarin)
  • 1+ years of experience as a Customer Service Rep. or a related field
  • Excellent verbal and written communication skills
  • Strong problemsolving skills
  • Ability to multitask, prioritize, and manage time effectively
  • Proficiency in Microsoft Office

Pay:
$ $22.00 per hour


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • Inperson

Ability to Relocate:

  • Industry, CA 91748: Relocate before starting work (required)

Work Location:
In person
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