Customer Service Rep: M-f: 8a-5p - Industry, United States - FS

FS
FS
Verified Company
Industry, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
FS.COM is a leading global high-performance end-to-end cable and connectivity solutions provider.

Founded in 2009 as Fiberstore, FS.COM brings a complete portfolio of products and solutions including Switches & Optics, Integrated Cabling Infrastructure, and OTN Equipmentall designed for installation in data centers, cloud computing, metro networks, and access networks to connect a broad range of devices.

Through continuous technology innovation, our products and solutions have been deployed in over 200 countries and adopted by worldwide well-known corporations such as Microsoft and Google Fiber.

Join our team to be a key factor in redefining the optical communication industry and building an efficiently connected world


Pay:
From $18.00 per hour


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Onthejob training
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday 8:00am5:00pm or 9:00am6:00pm

JOB DESCRIPTION:


As a
Customer Service Representative, you will be responsible for ensuring all general customer questions are resolved using the highest degree of professionalism and service.

You will work with a mentor under the direct supervision of the Customer Support Manager.

As a member of the Customer Support team, you must be committed to upholding FS.COM's desire to provide an excellent customer experience.

Job functions consist of, but are not limited to:

  • Provides technical support for all business products and services, including identifying and troubleshooting network issues
  • Constructing professional written correspondence with customers.
  • Maintaining a high level of phone etiquette, while simultaneously addressing live chats.
  • Resolving customer inquiries regarding general website and product information.
  • Obtaining entry level fiber optic product knowledge and assisting with basic customer technical issues.
  • Researching information regarding compatibility.
  • Researching information regarding shipping and inventory related concerns.
  • Escalating more complex customer inquiries to the appropriate team member.
  • Working efficiently and taking direction in a constantly changing environment.
  • Communicating with team members and management when issues or errors occur.
  • Assisting new team members when needed.
  • Developing an understanding of company, history, team, product offerings and services.
  • Other duties as requested.

QUALIFICATIONS:

  • 1+ years experience in a Call Center Environment.
  • Bilingual Spanish and/or Chinese a plus
  • Fiber Network Technical Skills Preferred
  • Demonstrated understanding of computer skills
  • Ability and willingness to learn quickly
  • Excellent writing and communication skills
  • Experience in technical support or customer service chat/call center
  • High attention to detail
  • Dependable and punctual
  • Able to work independently & as part of a team
  • Positive attitude and motivation to succeed

Pay:
From $18.00 per hour


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Onthejob training
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson
  • Office

Education:


  • High school or equivalent (required)

Experience:

Call Center: 1 year (required)
Fiber Network Technical Skills: 1 year (preferred)


Language:


  • English (required)

Ability to Relocate:

  • Industry, CA 91745: Relocate before starting work (required)

Work Location:
In person
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