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    specialist - Richmond, United States - HCL Technologies

    HCL Technologies
    HCL Technologies Richmond, United States

    1 week ago

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    Description
    Job Description (Posting).

    Information Technology Generalist
    Information Technology Generalist performs overall information systems planning, implementation, and administrative procedures in a variety of IT functional areas. Provides operational infrastructure support, maintenance, and troubleshooting to ensure optimum utilization of IT resources. Being an Information Technology Generalist may be involved in hardware/software/vendor selection, security, training, coordination, and scheduling of IT initiatives. Requires a bachelor s degree.

    Additionally, an Information Technology Generalist, reporting to a supervisor, will be occasionally directed in several aspects of the work, gaining exposure to some of the complex tasks within the job function.

    Monitor and maintain IT infrastructure integrity in a data center environment
    Manage and schedule vendors for both IT and Facilities activities
    Perform problem management as well as tier 2 and 3 IT support
    Provide remote IT support for multiple Distribution Centers
    Perform systemic activities/maintenance/procedures on servers utilizing UNIX
    Keep documentation up to date and create new documentation as needed
    Maintain disaster recovery and backups in relation to the data center
    Perform networking tasks such as cabling and switch/router replacements, testing, and troubleshooting
    Maintain RF device connectivity and device configuration
    Moderate Pick to Lite systems functionality and issues in coordination with the Maintenance Department
    Manage IT inventory and procurement
    Maintain IT Windows workstations both systemically and physically for both software and hardware side
    Work autonomously in providing support to the business partners
    Provide limited printer support
    Other duties as assigned by management

    Requirements:
    2-4 years experience in a similar field
    Physical ability to carry up to 40 pounds, walk up/down multiple flights of stairs, and walk throughout large distribution centers/facilities

    Preferred Qualifications:
    UNIX, Windows OS
    Data Center Environment Experience
    Working knowledge of conveyor systems
    ITIL Foundation Certified
    (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
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