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    Salesforce Administration Manager - Fort Wayne, United States - Sondhi Solutions

    Sondhi Solutions
    Sondhi Solutions Fort Wayne, United States

    5 days ago

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    Description

    Major Responsibilities:

    These are the key contributions of the Salesforce Administration Manager role to the organization.

    • PROFESSIONAL PLATFORM: Establish and maintain a solid platform that is clean, easy to maintain, and easy to extend. It can be counted on for ease of use and reliable information. Own the platform architecture, deployments, and licensing,
    • STRATEGIC PRIORITIZATION: Proactively identify business problems and propose solutions. Build a shared understanding with stakeholders of what they need from the platform. Clarify and communicate the Salesforce vision and roadmap of strategic initiatives in alignment with business objectives.
    • SALESFORCE SME: Be our company's expert on Salesforce, current on features, training resources, certifications, and new releases. Always growing in knowledge and skill with Salesforce tools and best practices. Active in the Salesforce community.
    • BUSINESS TRANSFORMATION: Implement iterative platform enhancements that contribute to operational excellence. Lead these projects from start to finish. Ensure users love to engage with the platform and do so consistently.
    • LEAD: Lead the team that supports and extends the Salesforce platform. Develop people and build a strong but flexible and scalable operation. Provide clear direction and expectations for team members.

    Required Skills:

    A strong Salesforce Administrator can be described by these things.

    • ALWAYS GROWING: Excited about learning new things. Driven not by being right but by getting it right. Sees problems and challenges as opportunities to learn and puzzles to be figured out.
    • PROFESSIONAL.
    • PEOPLE-DEVELOPER.
    • THOUGHTFUL COMMUNICATOR: Builds shared understanding (not confusion) with others. Listens well, is curious, and asks good questions to get at the heart of a question or problem. Someone that other people enjoy interacting with. Able to summarize and present information succinctly.
    • STRATEGIC: Able to work in an environment with dynamic priorities and timelines but driven by value, not by "firefighting". Able to think strategically and align time and resources with what is most important. Keeps self and others organized around the main thing.
    • TECHNICALLY FOCUSED: Configures scalable features with best practice in mind, by staying up to date on current releases.
    • HUMBLE MINDSET: Maintains a servant leadership perspective when assisting end users.
    • PROACTIVE: Effectively upkeeps the configuration and technical debt of the platform.
    • PROFESSIONAL: Trains end users, maintains documentation and communicates with stakeholders in a professional manner.
    • ORGANIZED: Completes work in an organized manner, ensuring configurations are structured, scalable, and well-documented. Able to think strategically and create efficiency in their work processes, fostering productivity and facilitation smooth collaboration with team members.

    Key Performance Indicators:

    Strong performance by the right person will produce these outcomes.

    • INSIGHT ABOUNDS. Stakeholders have easy access to the data-driven insights they need when they need it. It is easy to navigate and always accurate.
    • STRONG SUPPORT. Reporting platform issues and errors in data are minimal. When they happen, they are resolved quickly with good communication. Administrative/Support work is under 25% of total time.
    • CLEAN PIPELINE. BI requests are vetted and prioritized. Everyone is clear on what is most important. We deliver on time with high quality, every time.
    • STRONG SUPPORT: The system is well-maintained, and errors are minimal. Issues are resolved quickly and communicated well to end users.
    • PLATFORM QUALITY
    • CLEAN CONFIGURATION: Changes are vetted and prioritized. Each change serves a purpose, is well documented, and follows best practices.
    • USER ADOPTION: Monitor user adoption rates to identify successful implementations and opportunities for end user support and training.

    Desired Skills:

    Work Ideas...

    • Weigh duties as appropriate to reflect importance and/or time expended on each.
    • Partner with Sales and Sales Ops leaders to determine Sales Cloud needs and opportunities.
    • Act as Project Manager for all enhancement and maintenance projects related to Sales Cloud.
    • Develop and maintain a backlog of enhancements and fixes.
    • Manage consulting/development partners.
    • Communicate and report project status to Sales leadership and IT management, including budget, risks and general business issues.
    • Responsible for the day-to-day configuration, support, maintenance, and improvement of our database.
    • Maintain and optimize Workflows, Process Builders, Flows, custom settings, page layouts, Lightning pages etc.
    • Own the user adoption of
    • Ensure Sales teams are getting the most from the tool.
    • Develop and deliver training for Sales teams as necessary.
    • Maintain adoption dashboards and data-quality dashboards, reviewing regularly for indication of adoption improvement needs.
    • Respond to requests for immediate issues. Troubleshoot issues and identify related solution or user training requirements.
    • Stay updated on the platform's new tools, capabilities, and updates.
    • Manage any system code/configuration changes required related to Salesforce releases.
    • Strong understanding of Salesforce Sales Cloud, Marketing Cloud, Pardot and other CRM technology solutions. Candidates will be considered for depth on other CRM packages (Microsoft CRM, SAP CRM, Oracle On-Demand, and the like).
    • Experience leading discovery workshops, including solution presentations and prototype demonstrations
    • Certified Salesforce Administrator or Developer
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