- PROFESSIONAL PLATFORM. Establish and maintain a solid platform that is clean, easy to maintain, and easy to extend. It can be counted on for ease of use and reliable information. Own the platform architecture, deployments, and licensing,
- STRATEGIC PRIORITIZATION. Proactively identify business problems and propose solutions. Build a shared understanding with stakeholders of what they need from the platform. Clarify and communicate the Salesforce vision and roadmap of strategic initiatives in alignment with business objectives.
- SALESFORCE SME. Be ITI's expert on Salesforce, current on features, training resources, certifications, and new releases. Always growing in knowledge and skill with Salesforce tools and best practices. Active in the Salesforce community.
- BUSINESS TRANSFORMATION. Implement iterative platform enhancements that contribute to operational excellence. Lead these projects from start to finish. Ensure users love to engage with the platform and do so consistently.
- LEAD. Lead the team that supports and extends the Salesforce platform. Develop people and build a strong but flexible and scalable operation. Provide clear direction and expectations for team members.
- ALWAYS GROWING. Excited about learning new things. Driven not by being right but by getting it right. Sees problems and challenges as opportunities to learn and puzzles to be figured out.
- PROFESSIONAL.
- PEOPLE-DEVELOPER.
- THOUGHTFUL COMMUNICATOR. Builds shared understanding (not confusion) with others. Listens well, is curious, and asks good questions to get at the heart of a question or problem. Someone that other people enjoy interacting with. Able to summarize and present information succinctly.
- STRATEGIC. Able to work in an environment with dynamic priorities and timelines but driven by value, not by "firefighting". Able to think strategically and align time and resources with what is most important. Keeps self and others organized around the main thing.
- TECHNICALLY FOCUSED: Configures scalable features with best practice in mind, by staying up to date on current releases.
- HUMBLE MINDSET: Maintains a servant leadership perspective when assisting end users.
- PROACTIVE: Effectively upkeeps the configuration and technical debt of the platform.
- PROFESSIONAL: Trains end users, maintains documentation and communicates with stakeholders in a professional manner.
- ORGANIZED: Completes work in an organized manner, ensuring configurations are structured, scalable, and well-documented. Able to think strategically and create efficiency in their work processes, fostering productivity and facilitation smooth collaboration with team members.
- Sales Cloud and Service Cloud
- Marketing Cloud
- Salesforce Experience Sites
- Dataloader (Import and Exports)
- Flow
- Apex
- Field Service Lightning
- Lightning Web Components
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Manager Salesforce Administration - Fort Wayne, United States - Intellectual Technology, Inc.
Description
Job Description
Job DescriptionIntellectual Technology, Inc. (ITI) is a leading provider of innovative, on-demand software solutions for motor vehicle agencies, providing the ability to securely service customers when and where they want to be met. By using ITI's solutions, motor vehicle agencies can help shorten wait times, control inventory, increase revenues and reduce fraud. Our core beliefs of integrity, trust, and innovation are at the heart of everything we do.
This position requires Full-time, onsite work in the Fort Wayne, IN office.
Job Summary
The Salesforce Administration Manager is the face of Salesforce to the business. This role oversees and optimizes ITI's Salesforce Platform to align with business goals and deliver maximum value
What are the Major ResponsibilitiesAdditional Knowledge to lead to success:
As a member of the ITI team, we offer competitive pay, along with a market leading benefits offering. ITI employees enjoy Free healthcare, lab work and prescriptions at our Fort Wayne clinic PLUS very low cost for Medical, Dental, Vision, Life, STD, LTD. This position is based out of our Fort Wayne, IN office.
