- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Prepare schedules and wage progress reports for all Banquet employees.
•Prepare payroll & tip distribution for the Banquet department. - Assist as necessary in the setup, service and breakdown of banquet functions.
- Coordinate all banquet related food and beverage requirements with the appropriate department(s).
- Keep kitchen informed of accurate counts for plating.
- Review menu/service with Catering Manager and Food Production Manager/Assistant.
- Maintain up to date details on banquet functions and communicate to supervisors.
- Responsible for ongoing training of captains/hourly employees to maintain standards of service and guest service scores.
- Respond to guests' requests as needed.
- Prepare banquet checks, obtain guest signatures and inform client of payment procedures at the completion of all assigned functions.
- Notify the General Manager of all materials and equipment that require ordering or need to be replaced.
- Requisition liquor, etc. for banquet bars.
- Responsible for safety, sanitation, and cleanliness of service areas.
- Attend Weekly Food & Beverage Meeting to ensure proper communication between departments.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Ensure that pre-meal meetings are conducted for all functions.
- Control and audit alcoholic and non-alcoholic beverages.
- Review Banquet Staff's hours worked for payroll compilation and submit to accounting on a timely basis.
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Banquet Manager-Warwick Hotel Rittenhouse Square, Philadelphia, PA - Blue Sky Hospitality Solutions
Description
Job Summary : Banquet Manager
The Banquets Manager is responsible for ensuring the efficient operation of the Banquet Department with a focus on cost control and exceptional guest service. The banquet manager oversees all aspects of a banquet or event, including set-up, serving, and cleanup. Banquet Managers are in charge of hiring, training, coaching, disciplining and reviewing banquet staff. We are looking for a candidate that understands personalized service and how to deliver it in a fast pace environment.
Job Duties & Functions
•High School diploma or equivalent required with at least 2 years of progressive experience in a hotel or related field.
•2-years Supervisory experience required.
•Must be able to convey information and ideas clearly.
•Must be able to evaluate and select among alternative courses of action quickly and accurately.
•Must work well in stressful, high pressure situations.
•Must maintain composure and objectivity under pressure.
•Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
•Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests.
•Must be able to work with and understand financial information and data, and basic arithmetic functions.
