Security Officer- Warwick Hotel Rittenhouse Square - Philadelphia, United States - The Warwick Rittenhouse Square Hotel
The Warwick Rittenhouse Square Hotel
Philadelphia, United States
Verified Company
1 week ago
Description
Job Summary:
Security Officer-Warwick Hotel Rittenhouse Square
A Safety & Security Guard is responsible for providing protection for hotel guests employees and property.
They are also responsible for providing guests with a sense of comfort and well being by maintaining a level of visibility.
RESPONSIBILITIES:
- Approach all encounters with guests and employees in a friendly service oriented manner.
- Maintain regular attendance in compliance with Blue Sky Hospitality Solutions standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
- Comply at all times with Blue Sky Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Answer phone and dispatch in a timely manner in addition to demonstrating proper twoway radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk/Night Auditor at all times.
- Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
- Maintain and review daily activity log.
- Maintain confidentiality with respect to guest and Associate incidents.
- Open secured areas for authorized personnel; checks ID of visitors/Associates as necessary.
- Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.).
- Assist guests to their rooms or help guests enter their rooms.
- Assist outside agencies as necessary.
- Provide escort.
- Assist HR/MOD with responding to Associate altercations.
- Assist with intoxicated guests.
- Be knowledgeable about hotel and guestroom locking systems.
- Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
- Challenge suspicious persons.
- Conduct rounds checking for safety hazards checking lights and door locks and picking up items left on the property.
- In partnership with Department Head/Hotel leadership completes Incident/Accident Reports in a clear and concise manner.
- Receive deliveries; deliver requested items to guest rooms as needed.
- Handle items for "Lost and Found" according to the standards.
- Works special functions attends meetings and/or performs other duties as required.
QUALIFICATIONS:
- High School diploma or equivalent and/or experience in a hotel or a related field preferred
- CPR First Aid and Heimlich maneuver Certified (preferred)
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 1 year
Experience:
- Security/
Ability to Commute:
- Philadelphia, PA required)
Ability to Relocate:
- Philadelphia, PA 19103: Relocate before starting work (required)
Work Location:
In person