- Deploy code and implement other changes.
- Ensure timely resolution and documentation of incidents through bridge calls following guidance for secure communications and company-standard reporting methods.
- Monitor the region for faults, alarms, and other errors.
- Inform internal teams as required through process and procedure. Help identify and discuss process improvements and tools optimization.
- Act as a point of escalation for incidents and other issues arising within the region.
- Troubleshoot operational issues on behalf of service teams.
- Degree in computer related field, or 1-3 year experience equivalent.
- Experience with Linux and infrastructure support and server administration.
- Experience with managing secured services across distributed systems and geographies.
- Customer focus, passion for delighting customers.
- Demonstrable ability to quickly learn new technical domains and then train others.
- Great verbal and written communication skills.
- Solid understanding of cloud concepts, platforms, and distributed systems.
- Experience with coding or scripting using a major scripting language.
- Experience deploying code within change management procedures.
- Experience participating in or running incident bridges.
- Experience in cloud technical support, operations, NOC or similar.
- Experience working with government customers.
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Site Reliability Developer Join OCI-Ns2 with Security Clearance - Austin, United States - Oracle Corporation
Description
Job Description Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas.
Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the critically important stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture.Articulate technical services and technology areas and guide Development Teams to engineer and add world-class capabilities to the Oracle Cloud service portfolio.
Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles.Act as ultimate partner concern point for sophisticated or critical issues that have not yet been detailed as Standard Operating Procedures (SOPs).
Apply a deep understanding of service topology and their dependencies required to solve issues and define mitigations. Understand and explain the effect of product architecture decisions on distributed systems. Professional curiosity and a desire to develop understanding of services and technologies.Career Level - Responsibilities As part of the broader Engineering organization, you will be a key part of Oracle National Security Region's change management processes, work with Service Teams on introducing new features into secured regions, and troubleshoot production issues when required.
This role is critical to the success of our system engineering, the virtual networking platforms, and the operational teams. This role will support Oracle's Government customers.Job Responsibilities * Perform maintenance to services running within secured regions through the use of command line tools, change processes, and runbooks.
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