Customer Service Representative - Albany, United States - Phoebe Health

Phoebe Health Albany, United States

1 day ago

Description

** Customer Service Representative**

*Share by Email* Location: Phoebe Physician Group - Albany **Description**

JOB SUMMARY

Ensures that all customer inquiries and request are handled professionally, timely, accurately and consistent with the image and reputation of Phoebe Putney Memorial Hospital.

GENERAL REQUIREMENTS

Adheres to the hospital and departmental attendance and punctuality guidelines

Performs all job responsibilities in alignment with the core values, mission and vision of the organization

Performs other duties as required and completes all job functions as per departmental policies and procedures

Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)

Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.

Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.

WORKING CONDITIONS

General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.

May be exposed to high noise levels and bright lights.

May be exposed to limited hazardous substances or body fluids, or infectious organisms.

May be required to change from one task to another of different nature without loss of efficiency or composure.

Periods of high stress and fluctuating workloads may occur.

**Qualifications**

EDUCATION REQUIREMENTS

High School Diploma or GED (Required)

2 year / Associate Degree in in a related field (Preferred)

EXPERIENCE REQUIREMENTS

2 - 3 years Health Care Account Representation, Customer Service and telecommunications (Preferred)

0 - 1 year Medical Terminology (Preferred)

CERTIFICATIONS AND LICENSURES

Required Certifications/Licensures: CPAR Certification must be obtained within 20 months of hire

GENERAL SKILLS

Organizational Skills

Communication Skills

Interpersonal Skills

Customer Relations

Mathematical

Analytical

Grammar / Spelling

Read / Comprehend Written Instructions

Follow Verbal Instructions

Basic Computer Skills

Microsoft Office Suite

General Clerical Skills

PHYSICAL REQUIREMENTS

Have near normal vision: Clarity of vision (both near and far), ability to distinguish colors

Have good manual dexterity

Have good eye-hand-foot coordination

Ability to perform repetitive tasks/motion

PHYSICAL DEMANDS

Standing - Occasionally within shift (1-33%)

Walking - Occasionally within shift (1-33%)

Sitting - Continuously within shift %)

Reaching above shoulder - Occasionally within shift (1-33%)

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