Pre-service Representative - Albany, United States - Albany Medical Center

Albany Medical Center

Verified Company

Albany, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Department/Unit:
Patient Engagement Center

Work Shift:
Day (United States of America)

The Pre-Service Representative I, after one year in the position and based on performance and success in position, has ability to be promoted to Pre-Service Representative II as Career Ladder requirements indicate.

Salary Range:
$ $23.79

Education:

High School Diploma or equivalent is required

Experience:

Minimum of 2 years of experience
Winning customer service personality with ability to engage patients and customers via telephone with superior patient experience.
Insurance knowledge, preferred

Skills, Knowledge & Abilities:

Proven customer service skill with ability to exceed expectations
Ability to multitask in stressful and high patient volume unit
Must be able to manage pressure of very tight timeframes to execute task
Ability to learn in classroom, utilizing resources
Ability to maintain composure under pressure
Ability to review information and draw appropriate conclusion
Good judgement and ability to be resourceful to problem solve; escalate issues as needed
Team minded worth ethicThank you for your interest in Albany Medical Center

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.

Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties.

Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.

Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.