Reservationist / Host - New York, United States - Estiatorio Milos

Estiatorio Milos New York, United States

3 weeks ago

Description

Milos offers a competitive group benefits package including dental, vision and healthcare coverage as well as commuter benefits.

Hourly rate: $18/hour

Overview

The reservationist/hostess position is a hybrid role with a focus on both BOH and FOH operations. Presence on the floor is required during service while also lending a hand to our reservations team when required. They manage floor plans and communicate guest inquiries in a gracious, efficient manner that is synonymous with Milos standards.

Primary roles and responsibilities

Handles incoming guest queries and reservation requests via email and multiple phone lines in a courteous and efficient manner
Follows up on all reservation requests, confirms daily bookings, changes, and cancellations
Ensures guests are advised of policies and deposit requirements, hours and services
Acquires credit card Information for itemized receipts and credit card disputes
Communicates and coordinates with FOH and BOH staff to discuss and relay any changes and special requests
Updates preferences and ensures accuracy of guest profiles, merges duplicate profiles as needed
Understands complete floor plan & service flow of the restaurant
Answers phone calls and provides information on reservations, availability, restaurant hours and services
Acts as a Milos brand ambassador; undertakes all duties and responsibilities while upholding core company values to ensure a memorable guest experience
Welcomes and greets guests as they enter; ensures a smooth flow at the entrance and throughout the restaurant at all times
Checks-in, stores and retrieves outerwear and assorted personal belongings for guests
Takes part in pre-service duties and applicable closing duties, prints menus, updates and prints shift summary notes
Speaks clearly and persuasively in positive or negative situations and responds confidently to guest inquiries
Ensures proper levels of stationary are maintained in reception area at all time
Interacts with guests as they leave the restaurant to ensure a memorable experience

Requirements

A minimum of one (1+) year experience in an upscale dining setting
Excellent interpersonal and customer service skills
Strong written and verbal communication skills
Able to work in a fast-paced, team environment
Able to multi-task, is receptive to feedback and direction
Knowledge of POS and reservation systems (an asset)

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