Lead Host - New York, United States - Gjelina Group

Gjelina Group

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

LEAD HOST - GJELINA NY

Hourly rate:
$25.00 (DOE and State)

***:As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, an ability to stay calm within a busy environment, and the ability to multitask and stay organized.

The Lead Host is responsible for ensuring the prompt recognition and seating of all guests (110 seats) in outlets as assigned and assists the servers in providing attentive, courteous, and efficient service to guests throughout their dining experience.

The Lead Host presents a positive first impression of the establishment's friendliness, excellent service, and high standards in accordance with all company guidelines.

Lead Host greets Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer/reservation system, show Guests to their table and bid Guests farewell as they leave.

This position also includes making bookings and delivering a delightful yet efficient reservations service.

As reservationists, you are meticulous at administration, ensuring that every detail of a customer's reservation has been accurately recorded following established procedures.

The Lead Host coordinates and directs Hostperson's on shift.

GENERAL ATTRIBUTES:

To maintain a high
_customer service focus_ by approaching your job with our guests' satisfaction always in mind.
To have a
_positive impact_, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
To be
_decisive_**, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
To be
_motivated and committed_, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance.
To be
_flexible_**, responding quickly and positively to changing environments
To maintain high
_team focus_ by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES (**Other duties may be assigned)

Report for duty on time and ensure you use the time clock to check in and out. Manage your time, including taking rest and meal breaks in compliance with California Labor Law. Keep the Manager informed when you leave the kitchen.
Maintain high standards of appearance and hygiene that include clean clothes, nails and hair and no heavy perfumes/colognes.
Adhere to all health, safety, alcohol control and sanitation protocols
Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes
Coordinates and directs Hostperson's on shift.
Greeting guests as they enter, and putting them on a waiting list as necessary.
Providing guests with menus and answering any initial questions.
Assist in seating guests at tables or in waiting areas when necessary.
Engaging with guests to ensure they're happy with food and service.
Responding to complaints and helping to resolve them.
Answering phone calls, taking reservations, and answering questions.
Providing great customer service.
Clearly communicate with all service staff and management throughout your shift to ensure smooth and efficient service
Complete all assigned side work pre and post shift.
Attend training and preshift meetings.
Fully understand the floorplan, table numbers, and seat positions of the entire venue
Supporting the management team in all aspects of inhouse service and events
Smile and maintain eye contact with our guests, and always provide prompt, attentive service. Greet/Thank all customers as they enter/exit the space.
Assist others with stations when needed.
Respond to any menu/drinks queries with knowledgeable answers. Have a thorough understanding of all menu items and overall aesthetics.
Deal with any service issues through your floor manager and communicate any unresolved issues to them at the end of the shift.
Supporting the management team in all aspects of inhouse service and events
Understand the right of way (guests, floor, kitchen, bar, and staff)
Performs other duties as assigned by supervisor/manager

SUPERVISORY RESPONSIBILITIES:
The position assists in leading/directing host staff to comply with the organization's policies and procedures.

Responsibilities include assisting in training employees; planning, assigning, and directing work; ensuring meal and rest periods are provided; motivating staff and resolving problems.

**QUALI