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New York City

    Front of House - New York, NY, United States - Scarpetta

    Scarpetta
    Scarpetta New York, NY, United States

    1 week ago

    Default job background
    Transportation / Logistics
    Description

    Summary:


    As a Reservationist, you will provide a warm welcome to guests who are calling LDV Hospitality managed establishments to inquire and make dining reservations.

    Rigorous attention to detail and superior communication skills are required to ensure the highest level of customer experience.


    Responsibilities:

    • Answer guest phone calls/SMS and provide friendly, knowledgeable assistance to guest questions
    • Provide accurate information on multiple restaurant brands and clearly communicate menu offerings and ambience
    • Call to confirm reservations, as applicable, prior to each shift
    • Make reservations for guests, offering alternatives when the desired time is not available
    • Manage flow of reservations for each shift to ensure optimal seating pattern and service
    • Update knowledge and skills by participating in staff training opportunities
    • Maintain general knowledge of restaurant concepts, location, transportation, management team, etc.
    • Complete other duties as assigned by Management

    WORK EXPERIENCE REQUIREMENTS

    • 6+ months' experience as Host/Reservationist for similar caliber concept in New York City
    • Experiences and knowledgeable with Seven Rooms and Open Table
    • Polished and hospitable communication skills - written and verbal
    • Attentive to detail
    • Able to work with a strong sense of urgency
    • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
    • Able to perform under stress, in fast-paced environment
    • High school diploma or GED preferred
    Compensation Details

    Compensation:
    Hourly ($ $24.00)


    Benefits & Perks:
    Health Insurance, Dental Insurance, Vision Insurance, 401k, Dining Discounts


    Required Skills:
    Customer Service

    Communication

    Comfortable Speaking on the Phone

    Fine Dining Service

    Reservation Systems
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