- Assist in performing distance and/or onsite support of networks, servers and data communications paths.
- Research issues using available resources.
- Advise customer on appropriate actions.
- Provide support and integration expertise for U.S. Navy network systems and associated systems.
- Provide on-site technical assistance to operational units worldwide.
- Perform systems operations integration for various U.S. Navy network.
- U.S. Citizenship
- A minimum of a Department of Defense (DoD) Secret level Security Clearance or be able to obtain an interim security clearance prior to hire date.
- Experienced in TCP/IP and common protocols such as FTP, SSH OSPF, BGP, SNMP, and NTP.
- Strong troubleshooting skills.
- CompTIA Security+ CE Certification required.
- Relevant vendor operating system certification such as CCNA or CCNP is preferred.
- Minimum 4 years experience as a Technician, System Admin, Field Engineer or System Analyst.
- Strong work ethic and commitment to quality.
- Strong written and oral communication skills and ability to communicate with all levels of personnel.
- Experience with Microsoft Office Suite.
- Experience with Windows System Administration
- Strong multi-tasking skills and the ability to balance multiple goals and priorities.
- Ability to work with teammates and technical experts in a highly collaborative environment.
- Ability to handle tasks of moderate scope providing solutions that are innovative and timely.
- Basic knowledge with installation and maintenance of network cabling.
- Ability to perform software installations, including configuration and troubleshooting.
- Ability to problem solve efficiently and quickly.
- Self-starter exhibiting personal initiative to learn, teach, be flexible and have a passion for IT.
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Tier 3 Help Desk Support Technician - North Charleston, United States - Atlas Tech
Description
Looking for a career where hard work is valued, and your ideas and feedback are part of the way we operate daily? Want to bring your skills to a company that encourages teamwork and champions continued education and process improvement?
Atlas Tech, a veteran-owned IT company serving multiple DoD customers in support of America's warfighters, is looking for a Tier 3 Help Desk Support Technician in Charleston, SC.
The Help Desk Support Technician will serve as a subject matter expert for U.S. Navy Network Systems utilizing Microsoft and Linux servers as well as routers and switches from various vendors.
Pay Range: $70,000 to $90,000, depending on experience
You Will:
What to hear more? Read on to see what our Team Members say about their experience:
"Atlas Tech has the culture, trust, and fairness that you expect of the best of communities. I feel lucky to be part of their amazing journey of growth as a standout organization." - Syed
"You are not just a number here at Atlas. I have been with Atlas for over 13 years now I can say that Atlas displays a genuine interest in its employees. This is evidenced in its commitment to mentoring every employee and providing educational paths for each employee's personal and professional growth within the company." - Ian
Atlas Tech offers a competitive salary, generous benefits package, and an opportunity to make a positive impact in your own community.