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    Account Services Coordinator - New York, United States - Fourth Floor

    Fourth Floor
    Fourth Floor New York, United States

    2 weeks ago

    Fourth Floor background
    Description

    Our client, an incredible outerwear company, is looking for a Customer Service Representative to join their team

    Responsibilities

    • Responsible for the day-to-day tasks of the wholesale customer service department.
    • Data Entry i.e. orders, RTV, Damages, credits.
    • Place price ticket orders within 24 hours of order receipt.
    • Manage order allocation to 3PL warehouses.
    • Process sample requests from our Sales teams as well as other internal requests.
    • Generate Excel reports as needed.
    • Confirm purchase orders are received in retailer portals via automatic upload and/or manual process.
    • Upload UPC's.
    • Answers questions about products, price, delivery, availability of product, etc.
    • Follow up on open orders, open pick tickets and open RA's.
    • Ensures accurate shipping information.
    • Proactively communicates with customers to assure timely delivery on all orders.

    Qualifications

    • 2+ years of previous wholesale customer service and order entry experience.
    • Bachelor's degree in business or related field; additional relevant work experience can be substituted for an earned degree.
    • Familiarity with Stealth is a plus.
    • Proficiency in Excel (VLOOKUPS, Pivot Tables, etc.) and MS Office products.
    • Strong interpersonal and computer skills.
    • Exceptional attention to detail and quality control.
    • Ability to organize, prioritize, and reprioritize workload in a dynamic environment.
    • Ability to work both independently and as part of a team.
    • Flexible thinker with the ability to make sound independent decisions.
    • Ability to work with little supervision and work well with others at all levels in the organization.
    • Ability to work in a fast-paced, multi-tasking environment.
    • Excellent communication and executive presentation skills
    • Problem solver mentality with a relentless focus on customer satisfaction
    • High SKU count manufacturing and/or distribution experience

    Please send in your resume for consideration

    You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

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