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    Product Manager, Sr. Manager - Atlanta, United States - Salesforce

    Salesforce
    Salesforce Atlanta, United States

    2 weeks ago

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    Description


    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

    Job Category

    Product

    Job Details

    About Salesforce

    We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

    Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

    And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

    If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

    Business Technology (BT) connects people and technology to transform the future of work at Salesforce BT's scope stretches beyond traditional IT: We are also strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work


    We are looking for an experienced IT Product Manager who has deep implementation skills with Service Cloud and Customer success products and is enthusiastic about owning the design, execution and strategy for effective, scalable, end-to-end business solutions for our internal world-class Account Success organization at Salesforce.

    This is a rare opportunity to help Salesforce's Customer organization be productive using Salesforce technology, so they can focus their time on Customer success, adoption and engagement

    This is an office-flexible role for Dallas, Texas, Atlanta, GA or Indianapolis, IN. In office expectations are 10 days a quarter to support customers and/or collaborate with their teams. This is not a remote opportunity.

    Responsibilities

    Deliver value driven, scalable, and innovative solutions involving integrations using our internal Salesforce Service Cloud, Slack platforms and 3rd party product integrations
    Work with Senior Executive stakeholders to drive alignment and deliver multi-faceted capabilities; assess, initiate, prioritize, refine, and drive scalable technology solutions
    Lead delivery expectations with internal customers, driving a multi-tier communication cadence with stakeholders at the executive and operational level
    Create, and groom a backlog of well-formed stories for implementation by the scrum team(s) involved in delivery
    Lead and communicate tradeoff decisions between scope and schedule
    Help the business resolve solution/feature return on investment in the context of prioritization
    Navigate sophisticated situations involving multiple parties, rapidly assessing context and driving the right resources to resolution
    Review technical solutions for compliance to business processes and objectives, as well as IT standards
    Find opportunities for process optimization, process redesign, or development of new processes/policies
    Strong product management skills in building and delivering on enterprise scale products for Customer Success Domain
    See opportunities across the enterprise to scope, prioritize and roadmap their implementation
    Lead the delivery of the product roadmap incorporating projects, features and other key initiatives
    Act as a team lead on highly visible projects and critical assignments
    Work proactively to predict and minimize potential issues before they arise, and resolve those that do in a timely manner
    Communicate at both the business and technical level (written and verbal)

    Requirements

    8+ years Product Management experience
    3+ years of Salesforce Service Cloud implementations in Product Management roles
    Experience with automation, productivity tools and processes, specifically, Customer Success and Support
    Knowledge of post sales life cycle
    Experience with executive presentations and storytelling, communicating complex ideas in a clear, concise fashion to technical and non-technical audiences
    Salesforce system implementations and solution architecture for global companies with complex business processes
    Excellent influencing skills
    Ability to juggle multiple projects and tasks. Proven knowledge of project management concepts and techniques required
    Ability to work in a fast paced environment
    Strong interpersonal communication and team building experience
    A related technical degree required

    Experience/Skills Desired

    Experience with automation, productivity tools and processes, specifically, Account Management and Slack
    Salesforce Administrator Certification, Sales Cloud Consultant Certification, Service Cloud Certification and/or Slack Admin Certification
    Knowledge in Salesforce architecture components, principles, procedures and practices

    Accommodations


    If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

    Posting Statement

    At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces.

    We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

    Learn more about Equality at and explore our company benefits at

    Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

    Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

    Salesforce welcomes all.
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