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Customer Care Representative I, II, III - Louisville, United States - Dinjob
Description
**Description**
SHIFT: Day Job
SCHEDULE: Full-time
**Customer Care Representative I, II, III**
**Louisville, KY**
**Be part of an extraordinary team**
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities. As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someones life and help make healthcare easy, apply today
**Heres What a Typical Day May Look Like**
From the moment you login, youll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers.
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
**Heres What Anthem Offers**
A career path with opportunity for growth
Ability to obtain your Associates or Bachelors degree or further your education with tuition reimbursement
Affordable Health Insurance, Dental, Vision and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance
At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
**Qualifications**
***This position can be filled at I, II, or III level. The hiring manager will determine the level, based on the candidates experience and background.***
**Minimum Requirements**
Ability to work from home with internet access and a quiet and private workspace
Ability to work any 8-hour shift
CCR I Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
CCR II Requires a HS diploma or equivalent and a minimum of 1 year of the companys experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
CCR III Requires a HS diploma or equivalent and a minimum of 3 years of the companys experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
**Preferred Skills, Capabilities, And Experiences**
A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer
Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed
Flexible and quick learner, willing to adapt to changing customer and business needs
Excellent communication
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
*The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide and Anthem approves a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.*
**Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 Worlds Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.**
