- Friday (start & end time slightly flexible)SAP is a plus, but not required.
-
Customer Experience Specialist, Distribution
2 weeks ago
BASF Corporation Florham Park, United States**As a Customer Experience Specialist, Distribution Customer Support, Florham Park, NJ (Hybrid), You Create Chemistry By...**: · - Expertly managing the order to cash process to manage and translate tactical actions to strategic thinking; anticipating customer needs and providing ...
-
Patient Experience Specialist
2 weeks ago
WellSpan Health Services York, United States**Hours** · Monday · - Friday 8:00- 4:30pm · **General Summary** · Serves as a patient relations resource for patient, families, and care teams. Dedicated to and focused on the best possible human experiences, monitors the prompt investigation, review, resolution, and response by ...
-
Customer Experience Specialist
1 week ago
The Fields Sports Complex East Brunswick, United StatesCustomer Experience Specialist · Position Overview: As a Customer Experience Specialist at our dynamic sports facility, your role is pivotal in creating memorable and exceptional experiences for our patrons, as well as ensuring the smooth and efficient operations of the facility. ...
-
Employee Experience Specialist
2 weeks ago
Rising Ground, Inc Brooklyn, United StatesOverview: · The need to create connected employee experiences is more important now than ever before. The **Employee Experience Specialist** reports to the Director of Human Resources and will shape our employee experience strategy and develop a deeper understanding of our ever-c ...
-
Customer Experience Specialist
2 weeks ago
Axelon Florham Park, United StatesCustomer Experience Specialist · Remote · 4+ Months (Remote) · Work Schedule: regular business hours Monday - Friday (start & end time slightly flexible) · SAP is a plus, but not required. · In this role, you will also manage the order to cash process and engage supply chain ...
-
Customer Experience Specialist
1 week ago
Axelon Florham Park, United StatesCustomer Experience Specialist · Remote · 4+ Months (Remote) · Work Schedule: regular business hours Monday - Friday (start & end time slightly flexible) · SAP is a plus, but not required. · In this role, you will also manage the order to cash process and engage supply chain ...
-
Customer Experience Specialist
1 week ago
British Swim School of Rockland & North Bergen County Englewood Cliffs, United States**Customer Experience Specialist - Part-Time** · **At British Swim School, our Customer Experience team are known as Deck Ambassadors. This is a crucial poolside role - it's the role that manages the all-important first impression and then keeps it going by maintaining warm relat ...
-
Customer Experience Specialist
5 days ago
Housing Works New York, United States**Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. **If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. ...
-
Customer Experience Specialist
3 weeks ago
Best Buy East Hanover, United States**Customer Experience Specialist (Advisor) - Job Details** · **Customer Experience Specialist (Advisor)** · Share Job · **Overview** · Occasional Seasonal Entry Level Store Associates The Best Buy Advisor engages customers using relationship skills and inspires them to see wh ...
-
Customer Experience Specialist
3 days ago
Best Buy East Hanover, United States**Customer Experience Specialist (Advisor) - Job Details** · **Customer Experience Specialist (Advisor)** · Share Job · **Overview** · Occasional Seasonal · Entry Level · Store Associates · The Best Buy Advisor engages customers using relationship skills and inspires them to s ...
-
Outlet Customer Experience Specialist, Advisor
2 weeks ago
Best Buy Montclair, United States**What does a Sales Consultant - Appliance Outlet do?** · The Sales Consultant - Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to s ...
-
Patient & Customer Experience Specialist
1 week ago
Northwell Health Staten Island, United States**Job Description**: · - Supports inter-departmental functions to provide optimal patient and customer experience. Fosters and maintains relationships with key stakeholder leaders and teams to ensure patient and family centered care culture, care delivery and hospitality.Job Resp ...
-
Careers - Customer Experience Specialist
3 weeks ago
Best Buy East Hanover, United StatesJob Description: · The Best Buy Advisor engages customers using relationship skills and inspires them to see what's possible with technology. In addition, they build quality relationships with customers and clients, making them feel excited, confident, and appreciated while provi ...
-
Collections Specialist Experience Heavy Phones
3 weeks ago
Direct Waste Services Newark, United States**JOB DESCRIPTION** · **JOB TITLE**:AR Collections Representative · EMPLOYER: Direct Waste Services · **SUMMARY**: Manages collection activities and all levels of delinquency. Supports all aspects of collections on all accounts · **DUTIES AND RESPONSIBILITIES**: · - Negotiates pa ...
-
Patient Experience Specialist
3 weeks ago
Sono Bello Roseland, United StatesA career at Sono Bello means being part of a dynamic and high energy work environment, where each one of our team members can make a difference. We love what we do, and it shows, we are the national leader in providing cutting edge, personalized body transformations. We believe e ...
-
Patient Experience Specialist
4 weeks ago
Sono Bello Roseland, United StatesA career at Sono Bello means being part of a dynamic and high energy work environment, where each one of our team members can make a difference. We love what we do, and it shows, we are the national leader in providing cutting edge, personalized body transformations. We believe e ...
-
UX Designer-physical Experience Specialist
2 days ago
Cella New York, United States**Location: New York, New York** · **Job Type: Contract** · **Compensation Range: $ per hour** · We are seeking a talented **UX Designer** with a specialization in designing physical experiences to join our client's dynamic team · **Responsibilities**: · - Lead the design and dev ...
-
Senior Specialist, Small Business
6 days ago
Santander Holdings USA Inc Florham Park, United States Full timeSenior Specialist, Small Business & Consumer Operations - Transaction Codes -HybridFlorham Park, United States of AmericaSenior Specialist, Small Business & Consumer Operations – Transaction Codes - Hybrid · The Transaction Code Team is responsible for the governance, project tra ...
-
Marketing Specialist
2 weeks ago
ZWO USA Florham Park, United States**【Job Description】** · **Job Title**:Marketing Specialist · **Company**: ZWO USA · **Location**: Florham Park, NJ · **About Us**: · ZWO USA is the North American subsidiary of ZWO Suzhou Co. Ltd., a leading manufacturer of innovative astronomy cameras and equipment. We are dedic ...
-
Specialist, Customer Service
3 weeks ago
AbbVie Florham Park, United States**Company Description** · The Customer Service Specialist is responsible for supporting top-tier domestic customers including wholesale, largest regional, & retail accounts representing 98% of US pharma sales. Day-to-day order management utilizing the Order to Cash process to dri ...
Customer Experience Specialist - Florham Park, United States - Axelon
Description
Customer Experience SpecialistRemote4+ Months (Remote)Work Schedule:
regular business hours Monday
In this role, you will also manage the order to cash process and engage supply chain team members and commercial team members to contribute to an exceptional customer experience.
You will be responsible for resolving issues beyond your core responsibilities, with the expectation to continuously improve the customer experience.
In addition, you will anticipate the customers' needs and take proactive actions to exceed expectations, using your in-depth knowledge of the business and our customers.
You will be a champion for change while embracing digital solutions and driving process automation.Formula for Success:
Leveraging your education in Business Administration, Supply Chain, or similar field, you will expertly manage the order to cash process to manage and translate tactical actions to strategic thinking.
You will anticipate customer needs and provide recommendations based on order patterns. Using your strong business acumen, you will be responsible for driving financial results for your customers. You will identify opportunities for upselling and identify deviations from Customers' forecast. You will improve customer satisfaction through driving continuous improvement activities. You will be measured on customer satisfaction through Net Promoter Score.Relying upon your strong analytical and problem-solving abilities, you will navigate complex order-to-cash processes and manage competing priorities, assist in strategic decision making, and continuously look for opportunities to improve processes and policies that impact the customer experience.
You will be responsible for presenting and implementing solutions to complex customer needs. You will analyze Supply Chain and Business Key Performance Indicators and drive improvements based on findings. You will be responsible for sharing best practices across the organization to accelerate business growth.Relying upon your excellent interpersonal skills, you will collaborate and interface with business partners and functional teams, as well as partner with commercial teams to have an in depth understanding of the customers and their markets, by actively engaging in discussion with customers and the commercial organization.
You will be expected to contribute to the businesses growth and profitability.You will proactively identify and prioritize opportunities, develop sustainable solutions, contribute to account plans, and champion continuous improvement and overall performance.
You will also be responsible for ensuring a sustainable business continuity plan for your Customers and backup team members across the Customer Experience Team.
Demonstrating your excellent organization skills, you will facilitate the resolution of order exceptions and issues impacting the customer's order, as well as utilize or establish reporting processes to identify and communicate solutions in a timely and professional manner to all stakeholders.
Combining your ability to work independently, be a self-starter, and lead change in a team setting will be essential, as you gather and interpret market intelligence from a customer.
It will be essential that you exhibit strong time management skills, organization capabilities, as well as be extremely adaptable and open to change, while being a team player that is result orientated.
You will leverage Salesforce to engaged in commercial topics with key internal stakeholders. You will be a champion for digital tools and approaches. The ability to identify and implement digital solutions will be an essential skill for success.You will engage customers and promote digital commerce tools and resources to enable self-service and to improve engagement with our customers.
Your robust knowledge of Microsoft Office, SAP or other relevant Enterprise Resource Planning will be essential, as you manage the customer's eCommerce platform, actively pursue eSolutions to suit the needs.
#J-18808-Ljbffr