- Leveraging your education in Business Administration, Supply Chain, or similar field, you will expertly manage the order to cash process to manage and translate tactical actions to strategic thinking. You will anticipate customer needs and provide recommendations based on order patterns.
- Using your strong business acumen, you will be responsible for driving financial results for your customers. You will identify opportunities for upselling and identify deviations from Customers' forecast.
- You will improve customer satisfaction through driving continuous improvement activities. You will be measured on customer satisfaction through Net Promoter Score.
- Relying upon your strong analytical and problem-solving abilities, you will navigate complex order-to-cash processes and manage competing priorities, assist in strategic decision making, and continuously look for opportunities to improve processes and policies that impact the customer experience. You will be responsible for presenting and implementing solutions to complex customer needs.
- You will analyze Supply Chain and Business Key Performance Indicators and drive improvements based on findings. You will be responsible for sharing best practices across the organization to accelerate business growth.
- Relying upon your excellent interpersonal skills, you will collaborate and interface with business partners and functional teams, as well as partner with commercial teams to have an in depth understanding of the customers and their markets, by actively engaging in discussion with customers and the commercial organization. You will be expected to contribute to the businesses growth and profitability.
- You will proactively identify and prioritize opportunities, develop sustainable solutions, contribute to account plans, and champion continuous improvement and overall performance. You will also be responsible for ensuring a sustainable business continuity plan for your Customers and backup team members across the Customer Experience Team.
- Demonstrating your excellent organization skills, you will facilitate the resolution of order exceptions and issues impacting the customer's order, as well as utilize or establish reporting processes to identify and communicate solutions in a timely and professional manner to all stakeholders.
- Combining your ability to work independently, be a self-starter, and lead change in a team setting will be essential, as you gather and interpret market intelligence from a customer.
- It will be essential that you exhibit strong time management skills, organization capabilities, as well as be extremely adaptable and open to change, while being a team player that is result orientated.
- You will leverage Salesforce to engaged in commercial topics with key internal stakeholders.
- You will be a champion for digital tools and approaches. The ability to identify and implement digital solutions will be an essential skill for success. You will engage customers and promote digital commerce tools and resources to enable self-service and to improve engagement with our customers.
- Your robust knowledge of Microsoft Office, SAP or other relevant Enterprise Resource Planning will be essential, as you manage the customer's eCommerce platform, actively pursue eSolutions to suit the needs.
-
Customer Experience Specialist
2 weeks ago
Axelon Florham Park, United StatesCustomer Experience Specialist · Remote · 4+ Months (Remote) · Work Schedule: regular business hours Monday - Friday (start & end time slightly flexible) · SAP is a plus, but not required. · In this role, you will also manage the order to cash process and engage supply chain ...
-
Customer Experience Specialist
2 hours ago
Best Buy East Hanover, United States**Customer Experience Specialist (Advisor) - Job Details** · **Customer Experience Specialist (Advisor)** · Share Job · **Overview** · Occasional Seasonal Entry Level Store Associates The Best Buy Advisor engages customers using relationship skills and inspires them to see wh ...
-
Careers Customer Experience Specialist
3 days ago
Best Buy East Hanover, United StatesJob Description:The Best Buy Advisor engages customers using relationship skills and inspires them to see whats possible with technology. In addition, they build quality relationships with customers and clients, making them feel excited, confident, and appreciated while providing ...
-
Customer Experience Specialist
3 weeks ago
Axelon Florham Park, United StatesCustomer Experience SpecialistRemote4+ Months (Remote)Work Schedule: regular business hours Monday - Friday (start & end time slightly flexible)SAP is a plus, but not required.In this role, you will also manage the order to cash process and engage supply chain team members and co ...
-
Customer Experience Specialist
1 week ago
Best Buy East Hanover, United States**Customer Experience Specialist (Advisor) - Job Details** · **Customer Experience Specialist (Advisor)** · Share Job · **Overview** · Occasional Seasonal · Entry Level · Store Associates · The Best Buy Advisor engages customers using relationship skills and inspires them to s ...
-
Customer Experience Specialist, Distribution
3 weeks ago
BASF Corporation Florham Park, United States**As a Customer Experience Specialist, Distribution Customer Support, Florham Park, NJ (Hybrid), You Create Chemistry By...**: · - Expertly managing the order to cash process to manage and translate tactical actions to strategic thinking; anticipating customer needs and providing ...
-
Customer Experience Specialist
4 weeks ago
Daltile New York, United States Full timeDal-Tile is currently seeking an exceptional Customer Experience Specialist to join our TEAM As the Customer Experience Specialist, we need someone who is ready to provide a variety of support such as assisting showroom efforts with lead generation and business research/developme ...
-
Client Experience Specialist
2 weeks ago
Valley New York, United States Full timeJob Description · Responsibilities include but are not limited to: Manage the client journey to ensure exceptional services are provided with quick and accurate turnaround times. This would include engaging assigned team on client onboardings for deposit account and treasury se ...
-
Customer Experience Specialist
2 hours ago
Behavioral Health Services North New York, United StatesCustomer Experience Specialist Summary Title:Customer Experience SpecialistID:1205Location:2155 State Route 22B, Morrisonville, NYDepartment:Customer Experience Description 1205 · Customer Experience Specialist · BHSN has emerged as a leader in behavioral health services by com ...
-
Guest Experience Sales Specialist
4 days ago
Bob's Discount Furniture Union, United States Full timeRetail Guest Experience Specialists · Full-Time and Part-Time Career Opportunities · Our Retail Guest Experience Specialists are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry. At Bob's you can expect an environment de ...
-
Customer Experience Specialist
2 hours ago
Balfour Beatty Communities New York, United StatesBalfour Beatty Investments - North America · Balfour Beatty Investments - North America · Customer Experience Specialist · Balfour Beatty Investments - North America · Customer Experience Specialist · Mountain Home AFB, ID 83648 · Who we are · At Balfour Beatty Communities, w ...
-
Customer Experience Specialist
3 days ago
Best Buy New York, United States**Customer Experience Specialist (Advisor) - Job Details** · **Customer Experience Specialist (Advisor)** · Share Job · **Overview** · Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) · ...
-
Customer Experience Specialist
2 hours ago
Withcove New York, United States**Customer Experience Specialist** · at Thirty Madison Remote ****About Thirty Madison**** · Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and bra ...
-
Employee Experience Specialist
3 days ago
Rising Ground New York, United StatesOverview: · The need to create connected employee experiences is more important now than ever before. The Employee Experience Specialist reports to the Director of Human Resources and will shape our employee experience strategy and develop a deeper understanding of our ever-chan ...
-
Customer Experience Specialist
2 hours ago
Happy Box Hoboken, United StatesJob Description · Customer Experience Specialist (In-Person) · March 2022 · Part Time Customer Experience (CX) Specialist · To apply, email a cover letter & resume to our Hiring Manager Kat - · Happy Box is Growing · We are an e-commerce gift box company, featured in Buzzf ...
-
Client Experience Specialist
1 week ago
Soho Studio New York, United StatesTilebar is a rapidly expanding company that is revolutionizing the tiles industry in the United States through the implementation of cutting-edge technology, innovative practices, and a distinctive product line. Our aim is to reshape the way homeowners shop for tiles and home dec ...
-
Product Experience Specialist
3 weeks ago
Lycatel LLC Newark, United StatesJob Description · Job DescriptionFounded in 2006, Lycamobile is a solution for those who want to connect back home. Providing low-cost, high-quality international calling solutions to over 30 million customers across 24 countries, Lycamobile's sheer span, focus on customer servic ...
-
Customer Experience Specialist
2 weeks ago
Housing Works New York, United States· Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. ...
-
Client Experience Specialist
2 weeks ago
Horizon Pest Control Midland Park, United StatesJob Type · Full-time · Description · N.J. Top Workplace · Horizon Pest Control has been named to this exclusive list for 3 years, 2020 through 2022. · Due to our constant growth, we have Full Time office positions available for master multi-taskers who are enthusiastic and relia ...
-
Customer Experience Specialist
2 hours ago
Helix Sleep New York, United States** Helix Sleep, our flagship brand launched in 2015, aims to change the way people sleep by bringing customization to the category through individually personalized mattresses for you, based on how you sleep. Each mattress is designed to your body type, sleeping position, and fee ...
Customer Experience Specialist - Florham Park, United States - Axelon
Description
Customer Experience Specialist
Remote
4+ Months (Remote)
Work Schedule:
regular business hours Monday - Friday (start & end time slightly flexible)
SAP is a plus, but not required.
In this role, you will also manage the order to cash process and engage supply chain team members and commercial team members to contribute to an exceptional customer experience.
You will be responsible for resolving issues beyond your core responsibilities, with the expectation to continuously improve the customer experience.
In addition, you will anticipate the customers' needs and take proactive actions to exceed expectations, using your in-depth knowledge of the business and our customers.
You will be a champion for change while embracing digital solutions and driving process automation.Formula for Success:
