-
Solutions Engineer
3 weeks ago
Redgate Software New York, United StatesOverview: · Dies ist keine gewhnliche Position fr einen Solutions Engineer. · Unser Berliner Team ist verantwortlich fr den Aufbau der Pipeline und das Management von Opportunities aus technischer und vertrieblicher Sicht bei unseren DACH-Kunden, um Redgates Prsenz in diesem Ge ...
-
Activision New York, United StatesDirector, Ads Integration and Solutions Engineering · REPORTS TO: Vice President, Engineering · LOCATION: New York, USA · BACKGROUND · Activision Blizzard Media is the gateway for brands to the #1 cross-platform gaming company in the Western world, with hundreds of millions of pl ...
-
Solutions Engineer
5 days ago
Veriff New York, United StatesAt Veriff, our Go-to-Market Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic team dedicated to growing our customer base and enhancing our brand's global presence. With a customer-first approach, we provide tailor ...
-
Solutions Engineer
1 day ago
Global-e New York, United StatesGlobal-e (Nasdaq: GLBE) is the world's leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide. · Were looking for a skil ...
-
Solutions Engineer
1 week ago
Global-e New York, United StatesGlobal-e (Nasdaq: GLBE) is the world's leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide. · Ready to apply Before y ...
-
Solutions Engineer
1 week ago
Adyen New York, United StatesThis is Adyen · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we creat ...
-
Solution Engineer
2 weeks ago
SPHERE Technology Solutions Newark, United StatesJob Description · Job DescriptionThe Solution Engineer (SE) supports sales productivity and deal flow by securing the "technical close" in complex solutions. The SE collaborates with sales, service, development, and technical support resources to ensure proposed deals include tec ...
-
Solution Engineer
3 days ago
ChargeAfter New York, United States· Company Overview · ChargeAfter is pioneering the embedded lending network for point-of-sale consumer financing for merchants and financial institutions. Powered by a network of lenders and a data-driven matching engine, ChargeAfter streamlines the distribution of credit into a ...
-
Solutions Engineer
2 weeks ago
Pockyt New York, United StatesPockyt aims to shape a more inclusive global payments future by connecting 200+ locally preferred payment methods via one API. Thousands of brands and marketplaces rely on Pockyt for smooth payment acceptance from emerging market consumers and borderless payout to creators, vendo ...
-
Solutions Engineer
3 weeks ago
TransPerfect New York, United StatesTransPerfect Is More Than Just a Job... · Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. · Summary: · The · TransPer ...
-
Solutions Engineer
2 days ago
Global-e New York, United StatesGlobal-e (Nasdaq: GLBE) is the worlds leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide. · We're looking for a skil ...
-
Solutions Engineer
3 weeks ago
Talnt LLC New York, United StatesAbout the job Solutions Engineer · Responsibilities: · Design and implement technical solutions that seamlessly integrate with customer's data sources and our cloud endpoints, in close collaboration with sales, solutions architect, and engineering teams. · Lead the technical i ...
-
Solutions Engineer
3 weeks ago
Trellix New York, United StatesJob Title: · Solutions Engineer · Role Overview: · Trellix is hiring a Solutions Engineer to provide pre-sale technical support to the Global 2000/Fortune 500 Named Account sales team. The ideal Solutions Engineer will understand and have in-depth knowledge of Cybersecurity, C ...
-
Solutions Engineer
1 week ago
Zoom Video Communications New York, United StatesSolutions Engineer · What you can expect · Solutions Engineers are responsible for maintaining current knowledge of the expansive Zoom product suite, its features, functionality, and limitations. The SE will be the trusted right hand of the aligned Account Executives. They keep ...
-
Solutions Engineer
1 week ago
Veriff New York, United StatesAt Veriff, our Go-to-Market Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic team dedicated to growing our customer base and enhancing our brand's global presence. With a customer-first approach, we provide tailor ...
-
Solutions Engineer
1 week ago
Adyen New York, United StatesThis is Adyen · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we creat ...
-
Solutions Engineer
3 weeks ago
Cedato Technologies Ltd New York, United StatesAbout Us: · Cedato is the leading independent video advertising delivery and yield optimization platform, helping publishers and ad platforms maximize revenue, supply and results. We provide a suite of video solutions that streamline video ad delivery across any screen and plat ...
-
Solution Engineer
1 week ago
ESW New York, United StatesJob Description · Job DescriptionThe OpportunityOur purpose is simple, create moments that matter between people and the brands they cherish. We enable brands to expand their global reach to over 260 countries, facilitating simple and seamless e-commerce experiences for consumers ...
-
Solutions Engineer
1 week ago
Taboola New York, United StatesCurious about what it's like to work at the world's number 1 discovery platform as a Solutions Engineer? We're glad you asked · What is the key purpose of a Solutions Engineer? · As a Solutions Engineer working on the Professional Services team in New York, you willprovide tec ...
-
Solutions Engineer
2 weeks ago
Pockyt New York, United StatesPockyt aims to shape a more inclusive global payments future by connecting 200+ locally preferred payment methods via one API. Thousands of brands and marketplaces rely on Pockyt for smooth payment acceptance from emerging market consumers and borderless payout to creators, vendo ...
Technical Solutions Engineer - New York, United States - Netsurit
Description
Main Purpose of Job:
The Senior Technical Engineer at Vital I/O plays a pivotal role in the Professional Services Team and the Global Support Service Team.
This hybrid position involves collaborating with the Sales team for pre-sales scoping, creating deployment work plans, and documentation, and ensuring delivery aligns with PMO processes and customer requirements.
Additionally, this role provides Field Engineering, Tier 3 Escalation Level Support, and Tier 4 expert support, working closely with vendors.
Relationships:
Responsible to:
Customer Delivery Manager (or VP of Operations and Project Management Team)
Responsible for:
None
Liaison with:
Colleagues, clients, prospective clients, project managers, and third parties
Main Tasks of the Job:
Engineering Support:
Providing expert support to clients and colleagues, resolving alerts, incidents, and service requests within SLAs.
She is acting as a technical mentor to the team.
Communicating accurate technical solutions to customers and managing their expectations.
Understanding, logging, and resolving incidents and service requests.
Utilizing proactive monitoring tools, liaising with third-party vendors, and escalating issues when necessary.
Proactively developing knowledge specific to Vital I/O - Netsurit customer environments and maintaining appropriate vendor qualifications.
Assisting in continuous improvement processes and providing 24/7 coverage as needed.
Engineering Project Work:
Performing field engineering functions, contributing to site documentation, and undertaking project delivery within budget and timelines.
Providing technical training, evaluating new products and services, and maintaining internal systems.
Participating in technical evaluation and deployment, ensuring customer satisfaction and structured handover.
Consultancy:
Undertaking pre-sales activities, including scoping, SOW preparation, and onsite client meetings.
Coordinating IT projects, ensuring documentation completion, and facilitating structured handover.
Developing strategic solutions, presenting and promoting Vital I/O - Netsurit, and nurturing client relationships.
Skill Requirements:
Understanding of managed service delivery and strong technical skills in either Network and Security, or VMware, storage, and backup.
Excellent communication, problem-solving, and commercial awareness skills.
Ability to work independently and within a team, prioritize tasks, and remain organized under pressure.
Flexibility, quick thinking, and a confident approach.
Qualifications:
Essential:
High School Diploma or equivalent.
Driving License.
MCSE certification.
Networking or Virtualization qualifications such as CCNA or VMware VCP.
5 years experience in support/field engineering roles.
Experience in a managed service provider and knowledge of ITIL and SDI best practices.
Ideal:
Relevant Degree in Computer Science or Information Technology.
Additional ITIL or SDI qualifications, CCNP/VMware VCAP, or other networking/virtualization certifications.
Advantageous:
Masters in the relevant subject.
Pre-sales experience.