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Technical Support Representative - Charlotte, United States - TEKsystems

TEKsystems Charlotte, United States

1 month ago

Description

This role will be solely supporting one of the largest customers of the client by handling up to 40 inbound/outbound calls daily pertaining to gaining access to key fobs and walking employees of the customer and installers/technicians through routine alarm system checks.

They will then update the internal system with any pertinent information.

Responsible for communicating the programming/troubleshooting process to customers or installers in the field. Will walk through testing procedures and a QC checklist to ensure systems are working properly. If not, will dispatch a technician as appropriate.

They will work within Excel to document information pertaining to the client. Experience with pivot tables and V-Lookups is a plus.

Administrative ad-hoc functions related to the bank alarm panels and key fobs.

Skills:

customer service, data entry, excel

Additional Skills & Qualifications:

Customer service/call center experience + any electronic security/tier 1 helpdesk or troubleshooting experience (2+ years)

Experience working within Microsoft applications - Excel, Outlook, Word

Need to have a good understanding of computers + PC/typing skills, proficient with technology and navigating systems

Organization & attention to detail is crucial (NO room for errors, need to be thorough and competent).

Excellent communication skills (verbal & written)

o Dealing with electronic security; any experience with any other large security integrator, would be helpful

o Tier 1 helpdesk environment would be similar (programming/troubleshooting/computer work within an operating system as well as servicing individuals and having a positive demeanor and communication).

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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