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    customer experience specialist - Los Angeles, United States - Citadel Roofing and Solar

    Citadel Roofing and Solar
    Citadel Roofing and Solar Los Angeles, United States

    3 weeks ago

    Default job background
    Description
    Citadel Roofing & Solar is looking for a high energy, execution-oriented
    Customer Experience Specialist to join our growing team.

    The Customer Experience Specialist is a newly creates sales role that will be responsible for converting warm leads into scheduled appointments.

    The ideal candidate has stellar communication skills, seeks the challenge of helping to build the Customer Experience Specialist team, and is willing to go above and beyond as needed.

    The successful candidate is detailed-oriented, hardworking, dynamic and driven to grow within the company. This full-time position is based in Vacaville, CA.


    Responsibilities:
    Support Customer Specialist Team in handling high volume of inbound lead prospects.

    Answer and make calls to prospects to learn about potential solar and/or roofing projects.

    Actively listen to callers and gather additional info as necessary.

    Respond efficiently and accurately to prospect voicemails, and emails.

    Schedule and update the calendar as needed for sales reps.

    Track all communications in companys CRM.

    Use software, databases, scripts, and tools appropriately.

    Meet personal/team qualitative and quantitative targets.

    Recommend and implement new or improved systems to enhance or expedite work.

    Perform additional duties as required.


    Qualifications:
    Dynamic personality, looking to take on new and exciting challenges.

    Ability to multi-task, strong organizational skills and adaptability in a fast-paced environment.

    Previous experience in a Call Center/Customer Support role is preferred.

    Strong phone, verbal communication, and active listening skills.

    Proficient in MS Word, Outlook, and Excel.

    Customer focus and adaptability to different personality types.

    Team player, self-motivated, responsible, goal-oriented, and dependable.

    Professional and positive attitude.

    Familiarity with CRM computer systems and practices.

    High school degree or diploma.


    Compensation and Benefits:
    Citadel Roofing & Solar offers a competitive compensation package


    Our benefit program includes:
    Medical, Dental, Vision

    Free basic life insurance

    Section 125 Flexible Spending Account (health and dependent care)

    Employee Assistance Program

    401(k) plus match

    Profit sharing

    Personal time off, sick days, and holidays
    The best part is working with a great company

    with great people

    where your hard work is recognized and appreciated
    If you are interested, please submit a cover letter along with your resume below. If your experience and background align with our needs, well be in contact very soon

    #J-18808-Ljbffr
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