Customer Experience Specialist - Los Angeles, United States - Better Place Forests

Description

Customer Experience Specialist

• MemorialsSonora, CA / Forest Experience / Salary
• Full time The Customer Experience Specialist
• Memorials is responsible for managing all memorial ceremonies organized and conducted in our forests.

They work in close collaboration with the Onsite Forest Manager to lead scheduling, design, organization, and facilitation of each memorial ceremony. The Customer Experience Specialist

• Memorials will also fill Forest Steward responsibilities when time permits.

The Customer Experience Specialist

• Memorials must be a confident public speaker and leader, compassionate, communicative, and very organized.

This position calls for quick response time to customers, acute attention to detail in very sensitive situations, and is comfortable navigating ambiguity. Grieving families span a wide range of complex emotions and the Customer Experience Specialist

• Memorials must be able to work with each situation in a gentle, empathetic, and efficient manner.

+ Provide a beautiful, transcendent experience for families within the forest+ Help design and manage the ultimate BPF customer touchpoint+ Assist with writing the playbook for our memorial ceremony+ Work with families to design and coordinate memorial ceremonies+ Perform celebrant duties and provide a moving experience in the forest+ Manage applicable legal filings related to the spreading of ashes in the forest+ Fill in where needed for forest tours and other eventsOff-season + Coordinate memorial ceremonies for the upcoming season+ Work with the customer success team on forest-specific customer questions+ Perform administrative duties to support ceremony optimization+ Assist the Onsite Forest Manager with content marketing (FB groups, content gathering)+ Help with forest services work that happens in the offseason (snow clearing, visitor center maintenance)+ Participate in local marketing initiatives like presentations at hospitals, nursing homes, funeral homes, and other relevant opportunities+ Able to work with each family in a gentle, accommodating, and efficient manner+ Committed to providing acute attention to detail in very sensitive situations+ Compassionate, communicative and very organized+ Able to manage complex situations involving multiple parties+ A confident public speaker and leader+ Able to work as a member of a team and independently as the situation requires+ Experience working in complex emotional and familial situations+ Excellent oral and written communication skills+ A desire to work in a natural environment with various weather conditions+ High level emotional intelligence and experience managing group dynamicsSubject to Better Place Forests COVID-19 vaccination policy.
Benefits Medical (subsidized), dental, vision, and 401(k) Flexible PTO Memorial Tree credit Family assistance program Connectivity/mobile phone stipend Our HQ to you - remote workstation Paid Parental Leave Employee Referral Program Employee Assistance Program (EAP)
Fair Hiring Practices At Better Place Forests, we value diversity and treat all employees and job applicants based on merit, qualifications, competence, and talent.

We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to .

We will treat your request as confidential information.

In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

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