Client Experience Specialist - Los Angeles, United States - Valley National Bank

Valley National Bank

Verified Company

Los Angeles, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Responsibilities include but are not limited to:

Manage the client journey to ensure exceptional services are provided with quick and accurate turnaround times. This would include engaging assigned team on client onboardings for deposit account and treasury services as well escalating research requests.
Identify customer needs and take proactive steps to maintain positive experience.
Act as the main point of contact for clients within assigned market vertical and take ownership of completion of request.
Foster a culture of partnership and collaboration with internal business partners to drive consistent communication and alignment.
Liaise and advocate on behalf of the client and ensure a continuation of care when additional internal expert involvement is needed.
Identity cross sale opportunities to appropriate line of business partners.

Other Responsibilities:

Complies with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC. Complete annual BSA training. Report suspicions of criminal activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the AML/BSA Compliance Department. For supervisory positions, ensure BSA training requirements are completed by staff.
Performs other duties as deemed necessary by management.

Requirements:

Required Skills:

Extensive knowledge of all bank products, services, policies and procedures.
Selfstarter with the ability to work in a fastpaced environment.
High degree of detail orientation.
Excellent written and verbal communications required to communicate effectively to both external clients as well as internal technical project teams.
Must be able to multitask effectively and prioritize workflow.
Knowledge of Commercial and Corporate Deposit Account Types.
Knowledge of Treasury Management products, services, core and business online banking platforms.

Required Experience:

High School diploma or GED with 3+ years banking experience in customer service or treasury management.
Bachelor's Degree plus experience in working with a variety of Commercial/Corporate businesses such as Commercial Real Estate, Healthcare, Government entities, Commercial and Industrial entities, etc. preferred.