- Understands and works collaboratively with Operations and other cross-functional teams to drive and deliver on the ideal brand and restaurant experience. Responsible for maintaining the systems and processes used to monitor Guest satisfaction, tracks issues, and identify areas for improvement. S trives to meet or exceed Guest Care team and Guest experience performance measurement goals.
- Designs, implements, and optimizes Guest experience programs and initiatives, including defining KPIs and future enhancements. Programs include the Guest survey (GEM), mystery shopping (OSA), and reputation (Yelp, Google, etc.).
- Collects Guest data and feedback, analyzes Guest satisfaction scores, and shares customer insights with relevant teams throughout the company to ensure best practice. Prepares reports and presentation materials as well as attends and presents at Operations meetings.
- Documents cases clearly and accurately and routes cases to other team(s) as needed for resolution, learnings, and improvement. Recognizes serious issues and escalates as appropriate to be addressed.
- S erves as dedicated support to assigned Operations teams, reporting on Guest satisfaction progress and improvement areas as well as coaches them on (1) the Guest experience programs and goals, (2) how to use Guest experience tools to boost KPIs, and (3) the best practices and behaviors that drive highly satisfying Guest experiences.
- Trains other associates and develops training materials.
- Manages and builds effective relationships with business partners.
- Hybrid Work schedule
- 401K with company match
- Yearly bonus opportunity*
- Full medical, dental, and vision insurance *
- On-site fitness center, biometric screen, and flu shot clinic
- Discounts at Panda restaurants, theme parks, and gym memberships
- Paid time off starting at 15 days with 7 federal holidays*
- Continuous education assistance and scholarships*
- Income protection including Disability, Life and AD&D insurance*
- Bereavement leave*
- Bachelor's degree in Business, Marketing, Communications or related field preferred.
- Minimum three years of customer experience, customer service, marketing analytics experience or equivalent, preferably in a retail/hospitality operations environment
- Fluency in Spanish and/or Chinese desirable.
- Successful completion of initial and periodically required trainings.
- Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.
- If hired, successful completion of annual store training
-
Customer Care Representative
2 weeks ago
the bugman Anaheim, United States**Top Five Reason to work at the bugman** · - Positive & Fun company culture · - Support from a loyal customer base · - Dedicated & caring managers · - Excellent training · - Great pay & benefits · **A Message from the President and CEO, Brian Olson** · I want to personally let y ...
-
Client Care Representative
2 days ago
ACCESS Specialty Animal Hospital Pasadena Pasadena, United StatesWe are seeking a **Client Care Representative** to join our team at **ACCESS Pasadena** · **ACCESS Specialty Animal Hospitals** are some of the most advanced, inclusive, and progressive veterinary multi-specialty referral hospitals in Southern California. Here there are lots of o ...
-
Client Care Representative
3 days ago
ACCESS Specialty Animal Hospital Pasadena Pasadena, United StatesWe are seeking an **Overnight Client Care Representative** to join our team at **ACCESS Pasadena** · **ACCESS Specialty Animal Hospitals** are some of the most advanced, inclusive, and progressive veterinary multi-specialty referral hospitals in Southern California. Here there ar ...
-
Customer Care Representative Ii
2 weeks ago
IPS Corporation Anaheim, United States**Job Title: Customer Care Representative II** · **Location: Anaheim, CA** · **About the Company**: · IPS Corporation is a global, market-leading provider of solvent cements, adhesives and specialized plumbing products. Founded in 1954 in Los Angeles, CA, IPS began by producing c ...
-
Nutrition Care Representative
2 weeks ago
CEDARS-SINAI Los Angeles, United States**Grow your career at Cedars-Sinai** · At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all t ...
-
Nutrition Care Representative
1 week ago
CEDARS-SINAI Los Angeles, United States**Grow your career at Cedars-Sinai** · At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all t ...
-
Guest Care Representative
3 weeks ago
Panda Restaurant Group Rosemead, United StatesSummary of Job Description: · The Guest Care Representative (Contact Center Digital) is responsible for responding to and resolving Guest inquiries, complaints, compliments, suggestions, and general feedback quickly and to a high degree of Guest satisfaction, with a focus on the ...
-
Veterinary Client Care Representative
1 week ago
Veterinary Cancer Group OC Tustin, United States**Veterinary Cancer Group of Orange County is looking for a Client Care representative to join our team** · We offer an incredible benefits package including medical, dental, vision and life insurance, 401k, Continuing Education, wonderful pet benefits and much more This position ...
-
Sales Representative- Integrated Care
3 weeks ago
SCAN Health Plan Long Beach, United States**About SCAN** · **The Job** · Achieve member enrollment and retention goals for Integrated Care Delivery by developing sales opportunities and building relationships with prospective members, existing members, and their families and communities. Partner with clinical teammates t ...
-
Customer Care Representative
1 week ago
iKrusher Arcadia, United StatesJob Description · Job DescriptioniKrusher is one of the leading brands of vape technology hardware. The HQ is located near Los Angeles, California, in the City of Arcadia and includes R&D in its facility. We are looking for a Customer Care Representative to work in our Operations ...
-
Patient Care Representative
3 weeks ago
North American Staffing Group Anaheim, United StatesJob Description · Job DescriptionPatient Care Representative Temp · Medica Talent Group is excited to share this TEMP - HIRE opportunity with you Our client, a well-known and reputable Healthcare Organization is seeking a Patient Care Representative to join their team in Anaheim, ...
-
Outside Sales Representative
1 week ago
Welbehealth Rosemead, United StatesWelbeHealth provides life-extending health care to our most vulnerable seniors. Our PACE model of care is unique, in that we are the health plan and the provider of primary care services that allow our participants to stay in their homes rather than a skilled nursing facility. · ...
-
Temple City Butcher- Eng
2 weeks ago
TEMPLE CITY BAEKJEONG LLC Temple City, United StatesThe Butcher is responsible for delivering the highest level of service and satisfaction by trimming and preparing standard cuts of meat per restaurant guidelines. The butcher will process and stock a variety of quality meat and meat-related items in a careful, clean, neat, and ex ...
-
Hospital Housekeeper
2 weeks ago
Xanitos Inc San Gabriel, United States**Xanitos, Inc.** Is a management company that provides hospital housekeeping, patient transport, central laundries services, and patient observation services. It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, ...
-
Patient Care Representative/CSR
1 week ago
North American Staffing Group Anaheim, United StatesJob Description · Job DescriptionMedica is excited to share this CSR/Customer Service Rep temp position with you We are looking for experienced customer service reps to join our team in Anaheim · Pay: $23hr · Location: Anaheim Call Center · Responsibilities: · 1. Provide superior ...
-
Svp, Director of Deposit Operations
1 day ago
Cathay Bank Rosemead, United StatesPeople Drive Our Success · Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we prou ...
-
Detailer
1 week ago
CardinaleWay Hyundai of El Monte El Monte, United StatesCardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard - we strive to create outstanding and lo ...
-
Customer Care Representative CARE Center
2 weeks ago
Social Model Recovery Systems Covina, United StatesJob Description · Job DescriptionSummary · Position is responsible for responding to inquiries and conducting face-to-face interviews with potential participants in the Agency's treatment programs. The position works in cooperation with other departments and program staffs. · Ess ...
-
Valley View Post Acute El Monte, United StatesDirect and participate in food preparation and service of food that is safe and appetizing and is of the quality and quantity to meet each resident's needs in accordance with physicians order in compliance with approved menus. Maintains cost and works to meet budget guidelines. P ...
-
Service Advisor
2 weeks ago
Car Pros Automotive Group El Monte, United StatesGreet customers properly as they enter the service area. · - Determine need for repairs by questioning customer about vehicle's performance, or by visual inspection of vehicle. · - Estimate cost of repair and prepare itemized work order, listing costs of parts and labor. · - Answ ...
Guest Care Representative - Rosemead, United States - Panda Restaurant Group
Description
Summary of Job Description:The Guest Care Representative (Guest Experience) understands and works collaboratively with Operations and other cross-functional teams to drive and deliver on the ideal brand and restaurant experience. This position helps develop, assess, and drive the quality of Guest experience at the store level. The Guest Care Representative designs, implements, and optimizes Guest experience programs and initiatives. Programs include the Guest survey (GEM), mystery shopping (OSA), and reputation (Yelp, Google, etc.). The Guest Care Representative (Guest Experience) serves as dedicated support to assigned Operations teams, reporting on Guest satisfaction progress and improvement areas and provides training as well as develops training materials.
You'll get a chance to:
#LI-Hybrid #LI-DS2
Qualifications:
Your background & experience:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,000 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here
We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to blossom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment on the basis of race, color, religion, sex, national origin, disability, age and any other basis protected by the laws which apply where we operate. Panda provides accommodations for disabilities and religious observance purposes as required by law.
