Patient Support Specialist - Whippany, United States - ConnectiveRx

ConnectiveRx Whippany, United States

1 week ago

Description

Overview:

The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing patient health care services enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our clients copay assistance programs. This individual is part of a highly concierge white glove service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our clients copay assistance programs. This position requires someone with extreme customer empathy soft skills, experienced in patient care / health care case management engagement.

Responsibilities:

What You will Do:

Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds. Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence. Based on volume, may also process claims and/or may answer phones.
Refers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues.
Performs other assignments as needed.

Qualifications:

What We Need From You:

Call Center operating metrics and performance management experience (a plus)
Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
Will be trained to support programs, clients and/or job functions as appropriate.
Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
Fluent in English/Spanish (a plus).
High School or GED required
1+ years in a health care or case management experience in a high-volume contact center environment or similar environment preferred.
Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)
Communication skills: ability to convey information in easy-to-understand language. Actively listens; Uses writing effectively to create documents, Uses correct spelling, grammar, and punctuation.
Customer Focus; high level of empathy and emotional intelligence; Focuses on opportunity to service patients with a high level of empathy
Adaptability: Adapts to a variety of situations easily and effectively navigates situations
Problem Solve; Thinks critically, and problem-solves issues to resolution.

Why work with us?

Immerse yourself in an excellent company culture with fun events and volunteer opportunities.
Enjoy competitive benefits, including medical, dental, vision, and more.
Please take advantage of our 401k package with a dollar-for-dollar match-up.
Generous PTO and paid holiday days are offered.
Embrace opportunities for professional and personal growth in our team-oriented atmosphere.

#on-site

Branch Support Specialist

3 days ago

Johnstone Supply Whippany, United States

**Who is Johnstone?** · **Essential Functions**: · - Manage all office work such as data entry and copying and maintain an organized and relevant filing system. · - Assists in picking orders and writing tickets during busy times as needed. · - Maintain records and files for relat ...
Junior IT Support Specialist

2 weeks ago

Horizon Ventures Morris, United States

Do your thing at NT-ware. · We are an innovation partner and an integral part of the Canon Group. Our specialists worldwide develop state-of-the-art software for print and scan management in close proximity to Osnabrück: "from scratch" and in constant exchange with colleagues in ...
IT Support Specialist

1 week ago

Elyon International New York, United States

The Company is searching for an experienced IT Support Specialist for our NYC office. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be primarily supporting the engineeri ...
IT Support Specialist

1 week ago

NUBYT, Inc. New York, United States

**Role: IT Support Specialist/** · **Location: New York Corporate Office** · **Duration: 7 Months Contract** · **Client: Lyft** · **Job ID: 370845** · **RESPONSIBILITIES** · - Working on site running our IT help desk · - Troubleshoot hardware and software problems with Apple and ...
IT Support Specialist

2 weeks ago

Miles Ahead 91 Consultants New York, United States

Roles & Responsibilities · - You will support our core platforms - user support, ticketing, procurement, and provisioning · - Document all processes and update current documentation for the established process · - Complete and document assigned project work and provide updates to ...
IT Support Specialist

2 weeks ago

Tech Experts New York, United States

IT Support Specialist · Location: Midtown, NYC · - Are you a Tech Expert? - No Code Required Hand-on Technical, Dive Deep with rich MSP Insight_ · **About Us:Tech Experts** is a leading Managed Service Provider (MSP) based in New York City. We specialize in offering tailored IT s ...
Support Specialist

1 week ago

Safe Vision Family Programs New York, United States

**Responsibilities**: · - Assist clients with accessing and navigating health care services · - Provide information and education on health-related topics · - Advocate for clients and help them communicate with medical providers · - Coordinate appointments and follow-up care as n ...
IT Support Specialist

2 weeks ago

Qrypt New York, United States

Qrypt's mission is to protect the world's data and restore privacy. Qrypt hardens cybersecurity and future-proofs encryption against quantum attacks by eliminating key transmission. Qrypt's unique technology independently generates symmetric keys at multiple endpoints for critica ...
IT Support Specialist

2 weeks ago

GMA Accessories Inc. New York, United States

Who We Are: · GMA Accessories is a major U.S. manufacturer and distributor of apparel, footwear, novelty and gift products, jewelry, fashion accessories, handbags, PPE, and sports/athletic apparel for women, men, and kids. GMA was founded by CEO and President George Altirs in 199 ...
IT Support Specialist

12 hours ago

Simons Foundation New York, United States

Reporting to the Senior Manager, IT Operations, the IT Support Specialist will be responsible for providing day-to-day IT support for foundation community members, including desktop computers, laptops, mobile devices, wired and wireless networks, software and cloud services. · Th ...
Customer Support Specialist

5 days ago

Academy Service Group Hackensack, United States

**Job Title: Customer Support Specialist** · **Company Overview**: We are a dynamic and rapidly growing focused on facility maintenance. Our team is passionate about delivering exceptional products/services and ensuring an outstanding customer experience. As we expand, we are see ...
Partner Support Specialist

2 weeks ago

Magnit Newark, United States

Customer Support · - Data Analysis · - Data Management · - Excellent Communication Skills · - Metrics · - Problem-Solving · - Product Development · - SOPS · - Strong Communication Skills · - Technical Support · - Description: · **Partner Support Specialist (TEMP)** · The Partner ...
Team Support Specialist

6 days ago

FreedomCare New York, United States

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care ...
Peer Support Specialist

2 weeks ago

Allwel New York, United States

**Peer Support Specialist (Bi-lingual)** · **Job Type**: · Per-Diem · **Special Requirements/Qualifications**: · NYS PEER Supports Certification · Bi-lingual: fluent spanish/english · The primary function of a Peer Support is facilitating outreach with individuals currently in a ...
Peer Support Specialist

2 weeks ago

HealthFirst New York, United States

As a valued member of the Behavioral Health Care Management Team, the Peer Support Specialist (PSS) utilizes lived experience to model recovery and support Healthfirst members who are struggling with mental health and/or substance use disorders. The PSS works directly with member ...
Program Support Specialist

1 week ago

Rutgers University New Brunswick, United States

**Position Details**: · - Position Information**Recruitment/Posting Title** · - Program Support Specialist**Job Category** · - Staff & Executive - Project/Program Management/Planning**Department** · - RWJ-CARE-PCC**Overview** · - New Jersey's academic health center, Rutgers Biome ...
User Support Specialist

1 week ago

Delaney Advantage Technologies New York, United States

**Delaney Advantage Technologies**, LLC is a Verified Service-Disabled Veteran-Owned Small Business (SDVOSB) with the Department of Veteran Affairs (VA) that specializes in sustainable Information Technology solutions for the Federal government. Founded in 2014, our team provides ...
Tooling Support Specialist

2 weeks ago

BAE Systems York, United States

What's it like working for a company that manufactures the world's greatest military combat vehicles? Inspiring · BAE Systems is an industry leader in the design, development, manufacture, systems integration, and life cycle support for ground and amphibious combat vehicles and a ...
Product Support Specialist

6 days ago

Unmind New York, United States

Unmind is the leading workplace wellbeing platform, on a mission to create mentally healthy workplaces where employees can flourish. · Grounded in science and built for enterprise, we drive people-first performance at some of the world's biggest brands, including Uber, Major Leag ...
Client Support Specialist

1 week ago

United Debt Settlement, LLC Newark, United States

Mission Statement · United Settlement is a company committed to guiding individuals and small businesses who need it most. Having reached our five-year mark, we are on the verge of another expansion. High performance is important to us, so we invest time in our success and execut ...